Laura Motelet

Sales and Marketing:

• Assisted clients in buying and selling homes, ensuring competitive pricing and optimal outcomes.
• Developed and executed marketing strategies, including open houses, MLS engagement, and advertisements, to promote property sales.
• Conducted market analyses and prepared comparable reports to provide clients with strategic insights.

Client and Vendor Relations:

• Maintained strong relationships with lenders, appraisers, inspectors, title companies, and other stakeholders.
• Cultivated lasting client relationships by providing timely responses to inquiries, and resolving issues effectively.
• Negotiated high-value contracts with vendors, partners, and external consultants to optimize resources and secure favorable terms.

Process and Compliance:

• Ensured homes were market-ready by recommending renovations, staging, and necessary maintenance.
• Managed all transaction paperwork, including contracts, closing statements, addendums, and leases, ensuring compliance with relevant regulations.
• Provided leadership and training to new hires, fostering professional growth, and enhancing team performance.

Leadership and Strategy:

• Analyzed market data to inform decision-making and adapt to market shifts.
• Facilitated collaboration across teams by maintaining open communication and aligning on strategic goals.
• Partnered with staff to create professional development plans, supporting organizational and personal growth.

Training and Development:

• Designed and implemented training programs and materials to improve employee performance and job skills.
• Coordinated recruitment and placement of training program participants to meet company objectives.
  

Strategic Leadership:

• Directed travel programs generating over $60M in annual revenue, implementing initiatives that saved $1M over three years through BPO transitions to offshore vendors in India and Manila.
• Evaluated and implemented offshore outsourcing opportunities, resulting in enhanced employee experiences, improved operational efficiencies, and $100K in annual savings.
• Negotiated and launched new ancillary revenue programs, generating $4.8M annually from segment fees and baggage service charges.

Process Improvement:

• Designed and executed efficiencies by integrating travel, accounting, and HR administration departments, driving process improvements, and leveraging new technologies.
• Collaborated with third-party vendors to develop innovative business tools, such as a ticketing platform, enhancing productivity and user experience.
• Streamlined operations to achieve $17.2K in annual travel program savings, while maintaining compliance with DOT and FAA regulations.

Recruitment and Team Development:

• Recruited and managed a 100-employee call center, both onshore and offshore, fostering team growth through mentoring, onboarding, and performance monitoring.
• Leveraged multiple channels, including LinkedIn, networking events, and job fairs, to build a strong international and domestic talent pipeline.
• Enhanced employee experience through satisfaction surveys, adherence to service-level agreements, and targeted initiatives to improve team engagement.

Communications and Change Management:

• Developed and distributed company-wide quarterly newsletters to keep employees informed and engaged.
• Led change management efforts during mergers, integrating teams, and ensuring seamless transitions while maintaining operational continuity.
  

Strategic Leadership and Oversight:

• Directed employee travel, accounting, and system processes, ensuring cost-effective and measurable outcomes that exceeded company goals.
• Led a team of 25 HR operations and strategic staff, managing both exempt and non-exempt employees across onshore operations.
• Partnered with leaders to set and implement the organization’s strategic direction, aligning initiatives with company objectives.

Process Optimization and Cost Savings:

• Consolidated corporate travel policies for over 88K employees and 40K retirees following a major airline merger, streamlining agreements with 120+ carriers.
• Designed and implemented a program to reduce processing time and headcount, saving $350K annually.
• Developed a simplified overdue charge policy, improving compliance and generating $250K in annual collections.
• Introduced a Q&A system for internal customers, addressing 95K queries in three months, resulting in $50K annual savings.

Revenue Growth and Negotiations:

• Partnered with business leaders to negotiate and execute the FedEx leisure and corporate travel agreement, generating $2M in new annual revenue.
• Merged travel agreements with global carriers and alliance partners, enhancing contract management, and achieving competitive terms.

Innovation and Employee Engagement:

• Designed a travel survey for 128K employees and retirees, analyzing results to drive program improvements and increase satisfaction.
• Led the implementation of an incentive choice program for senior leaders, enhancing recognition and engagement.

Collaboration and Benchmarking:

• Collaborated with 42 global carriers and the Pass Bureau Association to create a benchmarking survey on 30+ travel topics, driving actionable changes to travel programs.
• Established and maintained partnerships with alliance and regional partners, influencing program strategies, and fostering industry relationships.