LAURA MOYERS
Palm Bay,FL
Summary
A position where I can continue to develop my skills and knowledge, to achieve my goals and grow.
Overview
17
17
years of professional experience
Work History
Clinic Manager
Florida Aid to Animals
05.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
Assistant Manager
Florida Aid to Animals
04.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Veterinary Assistant/receptionist/surgery Tech
Florida Aid to Animals
06.2014 - 05.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Cross Trained Veterinary Assistant
Banfield Pet Hospital
02.2010 - 06.2014
- Assist Veterinarian with surgeries, blood work, recording medical notes and euthanasia
- Draw and process blood work, fungal cultures, skin scrapes, fecal flotation, urinalysis and place IV catheters
Practice Manager
Banfield Pet Hospital
02.2009 - 06.2014
- Responsible for the day to day work flow of 4 Client Service Coordinators to include hiring, training, and conduction yearly reviews
- Conduct monthly meetings with all hospital staff to discuss sales goals, sales volume, and encourage up selling of Banfield pet plans
- Manage and order all hospital supplies, products and pet medications on a weekly basics
- Attend regional management meetings
- Create marketing ads for local market
Client Service Coordinator
Banfield Pet Hospital
07.2008 - 02.2010
- Assisted customers with scheduling appointments, checking pets in and out, made follow up calls, coordinated and transferred pet records from other Veterinarians offices
- Assisted Veterinarians and Veterinarian Technicians with various chores
- Responsible for filling pet medications, ensuring office and pet rooms where cleaned each evening, filed pet records and reconciled the daily reports
VICTORIA’S SECRET
12.2007 - 01.2009
- Greeted and assisted customers with purchases
- Checked customers out with cash, check & credit cards while up selling the VS Credit Card
- Performed light cleaning and stocking of store
Education
Associate Of Arts - Business Administration
Brevard Community College
Melbourne, FL05.2014
Skills
- Highly motivated team player
- Excellent customer service skills
- Focused and driven
- Growth from change
Timeline
Clinic Manager
Florida Aid to Animals
05.2023 - Current
Assistant Manager
Florida Aid to Animals
04.2022 - 05.2023
Veterinary Assistant/receptionist/surgery Tech
Florida Aid to Animals
06.2014 - 05.2022
Cross Trained Veterinary Assistant
Banfield Pet Hospital
02.2010 - 06.2014
Practice Manager
Banfield Pet Hospital
02.2009 - 06.2014
Client Service Coordinator
Banfield Pet Hospital
07.2008 - 02.2010
VICTORIA’S SECRET
12.2007 - 01.2009
Associate Of Arts - Business Administration
Brevard Community College
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