Laura Mozingo
Laurel,MS
Summary
Dynamic leader with proven success in enhancing operational efficiency and sales growth across multiple districts at Clark Oil and Dollar General Corporations. Expert in team building and performance metrics, I excel in staff recruiting and customer relations, significantly boosting employee engagement and customer satisfaction. Skilled in leadership and attention to detail, I foster environments of continuous improvement and innovation.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
District Manager
Clark Oil
09.2022 - 01.2025
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised various locations, enforcing high-quality standards of operation.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Manager
Dollar General Corporations
12.2014 - 09.2022
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Exhibited excellent people skills during interaction with employees and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Wal-Mart Supercenter
05.1985 - 12.2014
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
Education
High School Diploma -
Clara High School
Clara, Ms.05-1984
Skills
- Team building practices
- Goal setting and performance metrics
- Customer service
- Leadership skills
- Attention to detail
- Customer relations
- Staff recruiting
- Staff supervision
- Training and coaching
- Employee scheduling
- Recruiting and hiring
Accomplishments
- Supervised multiple locations with each having up to 15 staff members.
- Recruited for Store Managers for up to 21 locations while
at Dollar General.
- Achieved Staffing goals through effectively Hiring Store
Managers for up to 10 locations while at Clark Oil.
- Proficient knowledge in invoicing procedures
.
- Organized fundraiser for Children's Miracle Network
- Volunteered with the Red Cross
Timeline
District Manager
Clark Oil
09.2022 - 01.2025
District Manager
Dollar General Corporations
12.2014 - 09.2022
Manager
Wal-Mart Supercenter
05.1985 - 12.2014
High School Diploma -
Clara High School
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