LAURA MUNOZ
Miami,FL
Summary
I am a passionate individual with a deep enthusiasm for the audiovisual industry, social media, and design. Over the past two years, I have been actively involved in the audiovisual field, honing my skills and gaining valuable experience. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
True Baristas- Cashier and Barista
True Barista
08.2023 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Arte y Pasion Cafe
01.2022 - 01.2023
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
Online customer service
Telefonos y Citofonos
01.2021 - 12.2022
- Greeted customers in a friendly and professional manner
Community Manager
Patprimo
01.2021 - 03.2022
- Analyzed community data to identify areas of improvement and suggest new campaigns
Video Editor and Photographer
Knot agency
01.2020 - 08.2020
- Managed digital assets, including audio, video, and photos, to ensure accuracy and consistency
Education
Highschool -
Abeka academy
Pensacola07.2019
Skills
- Adaptability
- Customer Service
- Effective Time Management
- Ad copywriting
- Social Media Content
Accomplishments
• Created a 1:1 high-ticket service focused on traffic growth by developing a unique value mechanism, offering an innovative solution to clients. • Developed and launched a digital course within a month, building a structured funnel with a landing page that resulted in 50 sales in less than three months. • Designed and created low-ticket digital products, including eBooks and courses, expanding the digital product offerings and enhancing the customer experience.
Details
Miami, FL, +17866597512
Hobbies and Interests
Coffee and Barista skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
True Baristas- Cashier and Barista
True Barista
08.2023 - Current
Barista
Arte y Pasion Cafe
01.2022 - 01.2023
Online customer service
Telefonos y Citofonos
01.2021 - 12.2022
Community Manager
Patprimo
01.2021 - 03.2022
Video Editor and Photographer
Knot agency
01.2020 - 08.2020
Highschool -
Abeka academy
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