Laura Murdock
Houston
Summary
Dependable professional with extensive experience in over-the-road trucking, ensuring safety and compliance with DOT and FMCSA regulations. Proven ability to manage long-haul trip planning and adjust to dynamic conditions while delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
OTR Class A CDL Driver
Prime Inc.
01.2021 - 01.2026
- Operated Class A tractor-trailer equipment across multi-state OTR routes
- Safely transported freight while maintaining compliance with DOT, FMCSA, and company regulations
- Coordinated trip planning, hours of service, and electronic logs to ensure on-time delivery
- Liaised with dispatch on routing, scheduling, and load status to optimize delivery efficiency
- Adapted to changing weather, traffic conditions, and delivery requirements
- Performed thorough pre-trip and post-trip inspections to maintain equipment safety and reliability
Warehouse Associate
Amazon Warehouse
02.2020 - 01.2021
- Executed order fulfillment, packing, and inventory handling to support efficient warehouse operations
- Ensured high productivity and accuracy in fast-paced, deadline-driven environment
- Followed safety protocols and operational procedures
- Collaborated with team members to achieve daily shipping and performance targets
Realtor
RE/MAX American Dream
09.2016 - 09.2018
- Assisted clients with buying and selling residential properties
- Coordinated property showings, managed listings, and facilitated client communications to ensure smooth transactions
- Managed documentation, ensured accuracy of contracts, and tracked transaction timelines to support timely closings
- Provided customer-focused service and ensured compliance with real estate regulations to enhance client trust and satisfaction
Front Desk Receptionist
EDG Engineering Firm
01.2001 - 12.2002
- Managed front desk operations for a large engineering firm supporting approximately 300 engineers
- Answered and routed high-volume phone calls, ensuring timely communication and service for staff and clients
- Sorted and distributed incoming mail, prepared outgoing correspondence, and coordinated delivery to maintain operational flow
- Provided comprehensive administrative support, contributing to a smooth-running office environment
Call Center Representative
GMAC
01.2000 - 12.2002
- Managed inbound and outbound customer service calls to address client needs
- Resolved account-related inquiries and issues to ensure customer satisfaction
- Documented interactions accurately and adhered to call center procedures for consistency
- Communicated professionally in a fast-paced, metrics-driven environment
Education
Some College Coursework Completed -
Alvin Community College
Alvin, TXSkills
- Over-the-road (OTR) operations
- Long-haul trip planning & time management
- Safety-first driving practices
- DOT & FMCSA compliance
- ELD & log management
- Communication with dispatch & operations
- Warehouse workflow & fulfillment
- Customer service & phone support
- Basic administrative skills (data entry, scheduling, documentation, email communication)
- Adaptability in dynamic environments
Key Professional Strength
Adaptability - demonstrated ability to transition across industries, learn new systems quickly, and maintain strong performance in changing conditions
Licenses And Endorsements
- Class A Commercial Driver's License (CDL)
- Tanker Endorsement
Timeline
OTR Class A CDL Driver
Prime Inc.
01.2021 - 01.2026
Warehouse Associate
Amazon Warehouse
02.2020 - 01.2021
Realtor
RE/MAX American Dream
09.2016 - 09.2018
Front Desk Receptionist
EDG Engineering Firm
01.2001 - 12.2002
Call Center Representative
GMAC
01.2000 - 12.2002
Some College Coursework Completed -
Alvin Community College