Laura Murray
West Columbia,SC
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
27
27
years of professional experience
Work History
Assistant Community Manager
Hawthorne at Indy West
02.2023 - 12.2023
- Oversee payment collection processes
- Ensure lease administration is completed in a thorough, timely, and accurate manner
- Contribute to leasing process through tours and responding to email and phone call leads
- Contribute to achieving occupancy expectations through leasing and renewals
- Effectively lead team in absence of Community Manager
- Create a motivating and positive work environment for team
- Set goals and prioritize work to ensure optimal performance of the community
- Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained.
Assistant Property Manager
Drucker and Falk
12.2020 - 02.2023
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts..
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
Morgan Communities
01.2019 - 01.2020
- Aided the lease up of a new construction property and drove leasing incentives to reach stabilization
- Process rent, manage accounts receivable and process evictions
- Process applications, conduct credit checks and call references
- Distribute and collect leases to ensure compliance with SOP
- Address and promptly resolve questions, requests, and complaints from residents
- Regularly perform property inspections and ensure vacant units are market ready
- Manage records and files of current residents
- Complete all month end reports
- Respond to emergency maintenance or safety calls
- Audit weekly report to ensure accuracy in all systems.
Leasing Consultant
Morgan Communities
01.2017 - 01.2019
- Responsible for daily resident interactions, helping maintain a positive resident experience
- Process apartment applications, complete guest cards and create resident files
- Enter and distribute work order requests
- Work with maintenance department to ensure apartment turnovers, move-in, move-outs
- Assist new residents with move-in process
- Responsible for problem solving and conflict resolution.
Office Manager
GLC Business Services
01.2015 - 01.2017
- Oversee maintenance and repair of equipment
- Analyze internal processes, recommend and implement procedural or policy changes to improve operations
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Supervise and train other clerical staff and arrange for employee training.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained computer and physical filing systems.
Leasing Consultant
Waters View Apartments
01.2014 - 01.2015
- Tour guests through community and available apartments
- Process invoices and submit for approval
- Provide high quality customer service to current and prospective residents.
Office Manager
Integrated Computer Solutions
01.2011 - 01.2012
- Ensure office policies and procedures are being adhered to
- Organize office maintenance and repair
- Coordinate and assign daily activities to service technicians
- Accounts payable and receivable
- Monthly reconciliation of bank accounts/credit cards
- Monitor and maintain office supplies inventory
- Manage internal staff relations
- Schedule staff meetings.
Senior Administrative Assistant
The Bank of New York Mellon
09.2008 - 10.2011
- Provide high level support to upper management, managers and support staff using strict confidentiality
- Manage and maintain managers' schedules including setting up meetings and conference calls both on and off site
- Gather and compile information for statistical and volume reports
- Prepare invoices for processing
- Coordinate travel arrangements and process expense reports
- Maintain and update employee records
- Problem solving for manager and employee concerns
- Assist Human Resources Department with employee training and the opening of new hire requisitions, payroll, time cards, and access to secured buildings
- Organization of company events such as holiday parties, summer parties, fundraising and employee engagement events.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Acquired proper equipment, refreshments and supplies for meetings.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Coordinated trainings for new team members, overseeing onboarding details.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged business travel details for company employees per supervisor requirements.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Coordinated office activities and public events.
Administrative Assistant
Green & Seifter CPAs
10.2005 - 10.2006
- Provide assistance to Partners, Managers, and Staff Accountants
- Process tax returns
- Update and maintain monthly reports
- Manage multiple calendars and arrange meetings with clients
- Typing, filing, and set up of new client files.
Administrative Assistant
Affiliated Computer Service
09.1996 - 10.2005
- Provide assistance to the Vice President, Sales Team, and Marketing Department
- Organize meetings, regional conferences, and prepare registration materials
- Manage weekly and monthly reports
- Type and proofread various correspondence
- Maintain weekly itineraries and prepare expense reports
- Oversee other Administrative Assistants
- Make travel arrangements and prepare itineraries.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Associates Degree in Secretarial Science -
Bryant & Stratton Business Institute
Syracuse01.1995
Skills
- Strong ability to multitask and prioritize in a fast paced environment
- Capable of working both independently or as part of a team
- Excellent organizational, communication and interpersonal skills
- Proficient in Microsoft Office, Outlook, Lotus Notes, Taleo, Database Management, Quickbooks, ADP, SharePoint, Grace Hill, Office 365, Engage, Linear
- Building and maintaining customer relations
- Conflict resolution and critical thinking
Timeline
Assistant Community Manager
Hawthorne at Indy West
02.2023 - 12.2023
Assistant Property Manager
Drucker and Falk
12.2020 - 02.2023
Assistant Property Manager
Morgan Communities
01.2019 - 01.2020
Leasing Consultant
Morgan Communities
01.2017 - 01.2019
Office Manager
GLC Business Services
01.2015 - 01.2017
Leasing Consultant
Waters View Apartments
01.2014 - 01.2015
Office Manager
Integrated Computer Solutions
01.2011 - 01.2012
Senior Administrative Assistant
The Bank of New York Mellon
09.2008 - 10.2011
Administrative Assistant
Green & Seifter CPAs
10.2005 - 10.2006
Administrative Assistant
Affiliated Computer Service
09.1996 - 10.2005
Associates Degree in Secretarial Science -
Bryant & Stratton Business Institute
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