Summary
Overview
Work History
Education
Skills
Reference upon request
Timeline
Generic

Laura Murray

Lauderhill,FL

Summary

Dynamic customer service leader with proven success at Broward County Aviation Department, enhancing team performance through effective training and problem-solving. Skilled in data entry and adept at managing high call volumes, consistently achieving high customer satisfaction ratings. Committed to fostering a positive environment and driving operational excellence.

Overview

23
23
years of professional experience

Work History

Customer Relations Specialist

Broward County Aviation Department
Fort Lauderdale , FL
03.2019 - Current
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Resolved customer complaints or answered customers' questions.
  • Monitored team of 21 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Facilitated customer inquiries and resolved issues for aviation services.
  • Maintained records of customer interactions in the department's database system.
  • Provided training sessions for new employees on proper handling of customer relations tasks.

Front Desk Agent

La Quinta Inn & Suites In
Fort Lauderdale , FL
10.2024 - 08.2025
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Managed check-in and check-out processes efficiently for smooth guest transitions.

Customer Service Representative

Broward County Aviation Department
Fort Lauderdale, FL
02.2016 - 03.2019
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processing badge applications for FLL.

Customer Care Specialist

Global Response
Margate, FL
07.2015 - 02.2016
  • Delivered customer support to high call load each shift.
  • Resolved billing and service issues for children's clothing line.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Security Officer

Delta Global Services
Atlanta , GA
03.2003 - 05.2015
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Identified suspicious activity to determine appropriate response.

Education

Certificate - Business

Professional Business School
Kansas City, MO
04.1988

High School Diploma -

Southwest High School
Kansas City, MO
05.1986

Skills

  • Team Leadership
  • Employee training
  • Problem solving
  • Data Entry and Maintenance
  • Data entry
  • Inbound and outbound calls

Reference upon request

other,other

Timeline

Front Desk Agent

La Quinta Inn & Suites In
10.2024 - 08.2025

Customer Relations Specialist

Broward County Aviation Department
03.2019 - Current

Customer Service Representative

Broward County Aviation Department
02.2016 - 03.2019

Customer Care Specialist

Global Response
07.2015 - 02.2016

Security Officer

Delta Global Services
03.2003 - 05.2015

Certificate - Business

Professional Business School

High School Diploma -

Southwest High School

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