Laura Muskrat
Glenpool,OK
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
26
26
years of professional experience
Work History
Graphic Design Specialist/Customer Service Specialist
American Tees
08.2014 - Current
- Developed creative designs for tshirts, business cards, banners, and signs.
- Took orders directly from clients, helping make their design dreams a reality.
- Responded to customer inquiries to keep clients. updated on orders and to give them information they needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Worked closely with production scheduling to insure client's orders were completed by their desired due dates.
- Worked with clients to set up online stores for their customers/employees to be able to buy shirts/uniforms.
- Worked with Production Manager to establish sales goals and insure those goals were met and exceeded each month.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
New Home Free Will Baptist Church
03.2006 - 07.2008
- Responded to inquiries from church members, prospective members and members of the community.
- Sent out mailers to church patrons.
- Created weekly church bulletins.
- Planned and coordinated church events and staff meetings.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Medical File Clerk
Adult Gastroenterology
08.1998 - 08.1999
- Processed medical records requests from outside providers.
- Filed records into physical files and digital files.
- Maintained a high level of confidentiality by adhering to HIPAA regulations while managing sensitive patient data.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Responded to inquiries from patients and other doctors' offices to give information to patients and doctors.
Education
No Degree - Nursing
Tulsa Community College
Tulsa, OKMedical Assistant Certificate - Medical Assisting
Central Technology Center - Sapulpa
Sapulpa, OK05.2001
High School Diploma -
Sapulpa High School
Sapulpa, OK05.1998
Skills
- Retail Operations
- Corel Draw
- Corel Photo
- Deco Network
- FlexiSign
- Print design
Timeline
Graphic Design Specialist/Customer Service Specialist
American Tees
08.2014 - Current
Administrative Assistant
New Home Free Will Baptist Church
03.2006 - 07.2008
Medical File Clerk
Adult Gastroenterology
08.1998 - 08.1999
No Degree - Nursing
Tulsa Community College
Medical Assistant Certificate - Medical Assisting
Central Technology Center - Sapulpa
High School Diploma -
Sapulpa High School