Laura Myers
Youngstown,OH
Summary
Dynamic leader and problem-solver with extensive experience at CSL Plasma, enhancing medical screening processes and patient care. Skilled in vital signs monitoring and fostering team collaboration, I significantly improved clinic efficiency and patient trust. My adaptability and commitment to quality assurance set me apart, driving advancements in healthcare practices.
Overview
8
8
years of professional experience
Work History
Group Lead Medical Screener
CSL Plasma
Youngstown, OH
07.2021 - Current
- Conducted basic screening procedures to verify compliance with donation criteria.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Answered questions and provided appropriate assistance and communication to callers.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Enhanced clinic workflow through effective communication with medical professionals and staff.
- Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
- Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
- Monitored donors for potential reactions or contraindications.
- Supported clinic operations by assisting with inventory management, ordering supplies as necessary to maintain adequate stock levels.
- Attended relevant training sessions and workshops, continuously seeking opportunities for professional growth within the medical screening field.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
- Obtained patient vitals such as height, weight and blood pressure.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Registered new and current donors and conducted series of screening procedures to determine suitability for Type donations.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Streamlined patient scheduling by managing appointments efficiently and accommodating walk-ins when possible.
- Educated patients on the importance of routine screenings, promoting preventative healthcare practices within the community.
Head Server/ Manager
Charly’s Family Restaurant
Austintown Ohio
06.2017 - 07.2021
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Education
Graduate Certificate - Pharmacy Tech
ETI Technical School
Niles, OH06.2009
College Preparatory -
Ursuline High School
Youngstown, OH06.1992
Skills
- Vital signs monitoring
- HIPAA compliance
- Maintaining safety
- Collecting vital signs
- Patient confidentiality
- Data entry
- Specimen collection
- Quality assurance standards
- Processing payments
- Medical equipment operation
- Regulatory compliance
- Screening donors
- Performing finger sticks
- Checking credentials
- Applicant evaluation
- Patient communication
- Documentation accuracy
- Medical history documentation
- Blood pressure measurement
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Self motivation
Timeline
Group Lead Medical Screener
CSL Plasma
07.2021 - Current
Head Server/ Manager
Charly’s Family Restaurant
06.2017 - 07.2021
Graduate Certificate - Pharmacy Tech
ETI Technical School
College Preparatory -
Ursuline High School