Summary
Overview
Work History
Education
Skills
Timeline
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LAURA NASTRI

La Verne,CA

Summary

Ambitious Professional with a proven track record of success and progressive experience in customer service and sales support. In depth experience in client-focused industries focused on delivering world class customer service. Interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficiency. Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment. Exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. Technically proficient in Word, Excel, AS400, MLS, Car.org. Talented, and personable Realtor with 11 years of experience with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Continuously ranks among top sales performers and maintains high levels of client satisfaction, retention and referrals. Possess hands-on knowledge of MLS database administration and client management software. Well-qualified Realtor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

23
23
years of professional experience

Work History

Realtor

REALTY ONE GROUP
Glendora, CA
02.2013 - Current
  • Sharp business acumen and experience in managing broad scope of real estate support operations, from conducting property record searches and researching comparable’s to submitting written offers and client services.
  • Actively serve as Liaison between clients and construction crew regarding project status and progress toward completion.
  • Consistently ensure the delivery of quality customer service vital to sustaining and growing a satisfied clientele base.
  • Proficiently supported the Department Manager in a variety of daily initiatives including new operations staff training, compliance/quality control issues, system enhancements, and data tracking reports.
  • Efficiently handled all process flow issues for ADVANTedge, Edge and Product Pricing.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.

Administrative Assistant / Schedule/Purchasing

Leggett and Platt
City of Industry, CA
01.2013 - 11.2015
  • Create and maintain excel reports, such as shipping/receiving logs, sales/production and forecasting.
  • Answer multi-line phone system, routing calls, deliver messages to staff and greeting customers, vendors, employees and work directly with executives on a daily bases.
  • Schedule production for the day by maintaining inventory for the warehouse
  • Purchase manufacturing products and interact with vendors and make sure products arrive on time.
  • Work closely with production manager, purchasing agent and the shipping manager to make sure production runs smooth.
  • Correspond with customer service, finalize AP packets.
  • Accounting; receive checks, cash, wire transfers and credit card transactions into the system.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Sr. Operations Specialist

COUNTRYWIDE HOME LOANS
04.1996 - 10.2006
  • Administer online training and technical support operations for all FSLI branches and the National Sales Center.
  • Proficiently supported the Department Manager in a variety of daily initiatives; including, new operations, staff training, compliance-quality control issues, system enhancements, and data tracking reports.
  • Efficiently handled all process flow issues for ADVANTedge, Edge, and Product Pricing.
  • Evaluated quality and reasonable cost of vendor services for business support.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Education

License - Phlebotomy

Phlebotomy School Colleges
Montclair, CA
04.2019

REAL ESTATE TRAINING - Real Estate

Allied School
Online Training
2011

REAL ESTATE LICENSE - Realtor

Allied School
2011

Skills

  • Service-Orientation
  • Information Updates
  • Mortgages and Loans
  • Meeting Arrangements
  • Property Showing
  • General Office Functions
  • Listing Reviews
  • Buyer Contracts
  • Property Walks
  • Purchase Agreement Writing

Timeline

Realtor

REALTY ONE GROUP
02.2013 - Current

Administrative Assistant / Schedule/Purchasing

Leggett and Platt
01.2013 - 11.2015

Sr. Operations Specialist

COUNTRYWIDE HOME LOANS
04.1996 - 10.2006

License - Phlebotomy

Phlebotomy School Colleges

REAL ESTATE TRAINING - Real Estate

Allied School

REAL ESTATE LICENSE - Realtor

Allied School
LAURA NASTRI