Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Nava

Painesville,OH

Summary

Proven leader and effective communicator, I significantly enhanced customer satisfaction and sales at Casa Agave by implementing strategic upselling and fostering a culture of excellence in service. With skills in team management and conflict resolution, I consistently exceeded sales goals, achieving a notable increase in repeat business.

Overview

5
5
years of professional experience

Work History

Lead Server Team Lead

Casa Agave
05.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Property Management Assistant

MTS Holdings Llc
08.2020 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Harvey High School
Painesville, OH

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Positive and Friendly Attitude
  • Organization and Efficiency
  • Quality Control
  • Operational Efficiency
  • Exceptional communication
  • Sales Techniques
  • Responsible and Trustworthy
  • Employee Development
  • Relationship Building
  • Critical Thinking
  • Full Service Dining
  • Accurate money handling
  • Conflict Management
  • Cleanliness standards
  • Staff Training
  • Guest Relations Management
  • Team Management
  • Customer Service
  • Task Delegation
  • Safe Food Handling
  • Staff Supervision
  • Upselling techniques
  • Cash Handling

Languages

Spanish
Native or Bilingual

Timeline

Property Management Assistant

MTS Holdings Llc
08.2020 - 10.2021

Lead Server Team Lead

Casa Agave
05.2019 - Current

Harvey High School

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Laura Nava