Alba Arias
Manassas,VA
Summary
With a proven track record at Wingate Hotel, I excel in maintaining high cleanliness standards, significantly enhancing guest satisfaction. My expertise includes training staff and streamlining operations, backed by strong organizational and communication skills. Achievements include boosting guest feedback scores through meticulous attention to detail and superior customer service. Delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Overview
20
20
years of professional experience
Work History
Housekeeper
Wingate Hotel
03.2018 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Housekeeping Supervisor
La Quinta Inn & Suites In
10.2013 - 03.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
House Cleaning
Self-employeed
01.2007 - 09.2013
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Housekeeper
Hampton Inn Suites
08.2004 - 12.2006
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Education
High School Diploma -
Presbitero Hijino Torres
El Salvador 10-1993
Skills
- Teamwork
- Training and mentoring
- Cleaning and organizing abilities
- Customer Service
- Residential Cleaning
- Excellent oral and written communication
- Customer service-focused
- Customer-Oriented
- Team Leadership
- Housekeeping knowledge
Timeline
Housekeeper
Wingate Hotel
03.2018 - Current
Housekeeping Supervisor
La Quinta Inn & Suites In
10.2013 - 03.2018
House Cleaning
Self-employeed
01.2007 - 09.2013
Housekeeper
Hampton Inn Suites
08.2004 - 12.2006
High School Diploma -
Presbitero Hijino Torres
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