Laura Navarro
Modesto,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
Work History
No Park Coordinator
Utility Traffic Control Services
03.2019 - Current
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Inventoried and ordered office supplies to maintain availability of products.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced project delays by promptly submitting and following up on permit applications.
- Contributed to successful project completion by acquiring necessary permits in a timely manner.
- Improved overall understanding of permitting processes within the team.
- Print signs for construction projects.
- Assign locations to workers.
- Print construction maps, count the number of spaces that will require no parking signage.
- Upload pictures to the SFMTA website to ensure towing rights for construction projects.
Laborer
Traffic Management Incorporated
01.2018 - 03.2019
- Stood for several hours with "Stop/Slow" paddle directing traffic.
- Assembled signs and cones to direct traffic through construction sites.
- Worked with foreman to create effective temporary traffic control schemes.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Communicated with team members using hand signals and radios.
- Routed traffic around construction sites for worker and driver safety.
- Post no parking signage for construction projects.
Smog Check Technician
Quik Smog
01.2017 - 01.2018
- Supported team members in troubleshooting difficult cases, fostering a collaborative work environment.
- Enhanced customer satisfaction by providing efficient and accurate smog check services, adhering to state regulations.
- Increased repeat business through exceptional customer service and clear communication of test findings.
- Reduced wait times for customers by efficiently managing appointments and maintaining an organized workflow.
- Maintained a clean, safe work environment by following proper safety protocols during all smog check procedures.
- Handled customer inquiries professionally, addressing concerns regarding emissions requirements and potential repairs needed for compliance.
Education
High School Diploma -
Delta Continuation
El Sobrante, CA06.2007
Skills
- Staff Supervision
- Project Support
- Team Oversight
- Permit Applications
- Problem Solving
- Organizational Skills
- Attention to Detail
- Construction Knowledge
- Permit Research
- Zoning Regulations
- Multitasking
Timeline
No Park Coordinator
Utility Traffic Control Services
03.2019 - Current
Laborer
Traffic Management Incorporated
01.2018 - 03.2019
Smog Check Technician
Quik Smog
01.2017 - 01.2018
High School Diploma -
Delta Continuation
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