Laura Navarro
Albuquerque,New Mexico
Summary
Dynamic Site Director at Boys & Girls Club of Central New Mexico with proven program management and resource allocation expertise. Bilingual in English and Spanish, I fostered a culture of excellence, enhancing staff retention and increasing participant engagement through strategic planning and effective communication. Committed to continuous improvement and community impact.
Bilingual liaison with strong background in fostering effective communication between diverse families and educational institutions. Skilled in conflict resolution, cultural sensitivity, and language translation to ensure comprehensive support. Known for collaborative teamwork, adaptability to changing needs, and delivering measurable results. Highly reliable with focus on building trust and achieving outcomes.
Overview
35
35
years of professional experience
Work History
Site Director
Boys & Girls Club of Central New Mexico
09.2021 - Current
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Managed and supervised the team at the HUB, ensuring high-quality performance and adherence to company standards.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased participants at the HUB.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Fostered culture of continuous improvement, encouraging innovation and efficiency.
- Created the ICar Program at the HUB including Grant acquisition, fundraising, supervised grant deliverables.
- Developed work schedules for team members to maximize shift coverage.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Developed and coordinated after-school programs and activities.
- Established positive, stimulating learning environment for students and exciting education-focused setting.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Allocated school budgets and solicited additional funding from grant programs with well-written applications.
- Managed budgets and resources for educational programs.
Family Community Liaison
Albuquerque Public Schools
11.2020 - Current
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Increased awareness of available programs and services through targeted outreach efforts, to help families in need.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution and fundraising.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes for the families.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Promotes and facilitates Shine classes "Getting Ahead" for Highland parents for the last 3 years.
- Facilitated open lines of communication between the school and the community, fostering strong relationships.
- Conducted research on community needs, informing program development and decision making processes.
- Coordinated volunteer recruitment efforts to support various programs within Highland High School.
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
District Sales Manager
Avon Products
11.1998 - 02.2007
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Contributed to company growth by identifying new market opportunities for product expansion.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
- Implemented innovative marketing campaigns, resulting in increased brand visibility and customer engagement.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Drove a $1,000,000 market to a $5,000,000.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
Paralegal/Legal Assistant
Kenneth Roberts & Associates
11.1993 - 09.1997
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Translated in depositions, arbitrations, and client interviews
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Enhanced accuracy of case analysis with diligent fact-checking and legal research.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
- Attended court hearings and depositions to take notes and document proceedings.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
Legal Assistant
Hermandad Mexicana Nacional
06.1990 - 09.1993
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Client Interview, preparation of Immigration forms, translate in depositions and arbitrations,
Education
Associate of Arts - Paralegal/Legal Secretary
Rancho Santiago College
Los Angeles, Californai 06-1994
Skills
- Bilingual English/Spanish
- Program/Staff management
- Resource allocation
- Problem-solving
- Attention to detail
- Responsible and dependable
- Multitasking Abilities
- Reliability
Timeline
Site Director
Boys & Girls Club of Central New Mexico
09.2021 - Current
Family Community Liaison
Albuquerque Public Schools
11.2020 - Current
District Sales Manager
Avon Products
11.1998 - 02.2007
Paralegal/Legal Assistant
Kenneth Roberts & Associates
11.1993 - 09.1997
Legal Assistant
Hermandad Mexicana Nacional
06.1990 - 09.1993
Associate of Arts - Paralegal/Legal Secretary
Rancho Santiago College
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