LAURA NEGRETE
Buena Park,CA
Summary
Hard-working recent college graduate with n Associate in Arts (A.A.) in Sociology (3.5 GPA), with 15+ years of work experience. Aiming to leverage of academic experience and proven knowledge of customer communications, conflict resolution, and customer needs assessment to successfully fill the role of this position. Frequently praised as focused on academic experience and proven knowledge of customer communications, conflict resolution, and customer needs assessment to successfully fill the role of this position. Frequently praised as focused by peers, reliability upon to help with company achieve its goals is of importance.
Overview
24
24
years of professional experience
Work History
PBX Operator
Cerritos College
08.2023 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Operated postal machines, including postage meters and mail-processing machines.
Gift Consultant/Christmas Seasonal Assignment
Houdini
11.2022 - 12.2022
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Clerk
YRC
06.2006 - 12.2018
- Prepare manifests, mail, and freight weights, and and transmit data to destinations
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods
- Retrieve stored items and trace lost shipments as necessary
- Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods
- Attach address labels, identification codes, and shipping instructions to containers
- Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs
- Notify consignees, or customers of the arrival of freight, and arrange for delivery
- Advise clients on transportation and payment methods.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Freight Clerk Support and Shipping Clerk Superivsor
Magic Messenger
06.2003 - 02.2004
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify the accuracy of theincoming or outgoing shipment
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
- Compute amounts, such as space available, shipping, storage, or demurrage charges, using a computer or price list.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Drivers Pay Clerk
Pacer Cartage
12.1999 - 09.2002
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Compile employee time, production, and payroll data from time sheets and other records
- Distribute and collect timecards each pay period
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
Education
A.A - Sociology, Sociology, Human Services
Cypress College
Cypress, CAAssociate of Arts - Arts
Long Beach City College
Long Beach, CA06.2021
Skills
- File and Database Management
- Customer Feedback
- Safety Policies and Procedures
- Data Entry and 10-Key
- Integrity and Dependability
- Customer Satisfaction
- Record Sorting and Filing
- Social Perceptiveness
- Active Learning
- Customer Assistance
- Spanish Speaking
- Safe Work Practices
Additional Information
- ADDITIONAL SKILLS
Languages
Spanish
Native or Bilingual
Timeline
PBX Operator
Cerritos College
08.2023 - Current
Gift Consultant/Christmas Seasonal Assignment
Houdini
11.2022 - 12.2022
Clerk
YRC
06.2006 - 12.2018
Freight Clerk Support and Shipping Clerk Superivsor
Magic Messenger
06.2003 - 02.2004
Drivers Pay Clerk
Pacer Cartage
12.1999 - 09.2002
A.A - Sociology, Sociology, Human Services
Cypress College
Associate of Arts - Arts
Long Beach City College
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