Laura Nelson
Huntington Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative with a passion for floral design and expression.
Overview
32
32
years of professional experience
Work History
Pastor/missionary
Circuit Rider
01.2012 - Current
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Served as mentor to children in church community, offering guidance and support.
Missionary
YWAM
04.2010 - Current
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Established trust within the community through regular engagement and consistent support.
- Fostered an inclusive atmosphere where individuals from different backgrounds could come together to form a united community.
- Trained new missionaries on effectively sharing word of God in local community before heading to missional activity.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
Pastoral Staff and Missions
NewSong City Central
04.2006 - 04.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Manager
NewSong City Central
04.2003 - 04.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Service Representative
Blitz & Company Floral
03.2002 - 04.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated and worked on new data entry program and taking orders.
- Created and decorated businesses and homes with Holiday decorations.
- Making floral arrangements.
Floral Designer/customer Service
Flower's 1st
09.1993 - 02.2003
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Religion, Communication And Health
Pacific Lutheran University
Tacoma, WA05.2000
Skills
- Pastoral counseling
- Administration skills
- Leadership Development
- Floral Design
- Creativity
- Customer Service
Timeline
Pastor/missionary
Circuit Rider
01.2012 - Current
Missionary
YWAM
04.2010 - Current
Pastoral Staff and Missions
NewSong City Central
04.2006 - 04.2010
Office Manager
NewSong City Central
04.2003 - 04.2006
Customer Service Representative
Blitz & Company Floral
03.2002 - 04.2003
Floral Designer/customer Service
Flower's 1st
09.1993 - 02.2003
Bachelor of Arts - Religion, Communication And Health
Pacific Lutheran University
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