Laura Nelson
Springfield
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Ryder Truck Leasing
02.2025 - Current
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Coordinated logistics and scheduling for vehicle maintenance and repairs, optimizing service efficiency.
- Trained new employees on operational procedures and safety protocols, enhancing team performance.
- Monitored inventory levels and assisted in procurement processes to maintain supply chain continuity.
- Supported management in tracking key performance indicators to assess team productivity.
- Fostered a collaborative work environment by promoting open communication among team members.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Service Writer
Jackson Group Peterbilt
06.2024 - 02.2025
- Communicated service needs effectively to customers and technicians.
- Documented repair orders and tracked service progress in dealership management software.
- Coordinated with parts department to ensure timely availability of necessary components.
- Assisted in managing customer inquiries, providing solutions to enhance satisfaction.
- Scheduled service appointments and prioritized workflows for efficient operations.
- Maintained accurate records of services performed and customer interactions.
- Supported technicians by relaying detailed information on vehicle issues and repairs needed.
- Developed strong relationships with clients to foster repeat business and loyalty.
Account Service Manager
Freightliner Northwest
10.2022 - 06.2024
- Managed client accounts, ensuring satisfaction through timely communication and issue resolution.
- Executed daily account management tasks, adapting to client needs and evolving project requirements.
- Collaborated with cross-functional teams to optimize account strategies and enhance service delivery.
- Developed strong relationships with clients, contributing to increased retention rates and customer loyalty.
- Assisted in training new team members on account management best practices and company policies.
- Managed a diverse portfolio of accounts, adapting to unique business requirements while maintaining high levels of service quality.
Manager
Action Golf Cars
05.2016 - 10.2022
- Oversaw daily operations to enhance efficiency and ensure optimal customer service.
- Fostered strong relationships with vendors to negotiate favorable terms and maintain optimal inventory levels.
- Managed inventory levels, reducing excess stock and improving turnover rates.
- Streamlined operational processes, resulting in quicker response times for customer inquiries.
- Established strong relationships with key clients, driving customer loyalty and retention.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
Education
High School Diploma -
Elmira High School
Elmira, ORSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relationship development
- Scheduling coordination
- Operational planning
- Data analysis
- Cost control
- Multitasking and organization
- Documentation and recordkeeping
- Motivational leadership
Timeline
Operations Supervisor
Ryder Truck Leasing
02.2025 - Current
Service Writer
Jackson Group Peterbilt
06.2024 - 02.2025
Account Service Manager
Freightliner Northwest
10.2022 - 06.2024
Manager
Action Golf Cars
05.2016 - 10.2022
High School Diploma -
Elmira High School