Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Nemtuda

Lafayette,Indiana

Summary

Proactive Assistant General Manager with extensive experience in guest service management and front desk operations. Skilled in staff management, inventory control, and resolving customer concerns to boost satisfaction. Proven track record in enhancing service quality and driving sales growth through effective collaboration and problem-solving. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level general manager position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Ivy Hospitality
05.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Guest Service Manager

Hotel Equities
11.2022 - 05.2023
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Monitored staff training, scheduling and shift changes.

Front Desk Agent

Witness Hospitality
04.2018 - 11.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.

Education

Bachelor of Science - Hotel, Motel, And Restaurant Management

Purdue University
West Lafayette, IN
12.1999

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Food safety and sanitation

Certification

ServeSafe 2023

Timeline

Assistant General Manager

Ivy Hospitality
05.2023 - Current

Guest Service Manager

Hotel Equities
11.2022 - 05.2023

Front Desk Agent

Witness Hospitality
04.2018 - 11.2022

Bachelor of Science - Hotel, Motel, And Restaurant Management

Purdue University

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Laura Nemtuda