Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Nicholson

Richmond Hill,GA

Summary

Versatile individual successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking motivator with history of streamlining operations and increasing results.

Overview

15
15
years of professional experience

Work History

AR / Operations Specialist

Ardent Industrial Equipment
11.2021 - Current
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Developed and updated tracking spreadsheets using Microsoft Nav.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Received and tracked company equipment, tools and technology to manage inventory for rentals and sales.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Communicated weekly Company AR Aging Reports to all required financial departments.
  • Processed all credit applications for new customers and set up all new vendors quickly and efficiently.

Customer Service Specialist

C&C Maintenance
02.2016 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Office Manager

Colbert Animal Hospital
03.2014 - 10.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Accounts Manager

Athens Seed Company
04.2008 - 03.2014
  • Generated general ledger reports to assist management with business strategy.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.

Education

Bachelor of Science - Political Science

Georgia Southern University
Statesboro, GA
05.2006

Associate of Science - General Studies

Georgia Military College
Milledgeville, GA
05.2000

Skills

  • Inventory Accuracy
  • Accounting Operations Processes
  • Departmental Operations Management
  • Daily Operations Management
  • Claim Validity Determination
  • Customer Transactions
  • Information Inputting
  • Resource Planning and Scheduling
  • Electronic Communication Management
  • Employee Timesheet Processing
  • Accounts Payable and Accounts Receivable
  • Office Management Software

Timeline

AR / Operations Specialist

Ardent Industrial Equipment
11.2021 - Current

Customer Service Specialist

C&C Maintenance
02.2016 - 11.2021

Office Manager

Colbert Animal Hospital
03.2014 - 10.2015

Accounts Manager

Athens Seed Company
04.2008 - 03.2014

Bachelor of Science - Political Science

Georgia Southern University

Associate of Science - General Studies

Georgia Military College

Similar Profiles

CREATE PROFILE
Laura Nicholson