Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Laura Nicholson

Laura Nicholson

Hollywood

Summary

Highly motivated and detail-oriented Virtual Assistant and Customer Service Specialist with extensive experience supporting marketing teams and managing client relations remotely. Skilled in handling customer inquiries, resolving issues efficiently, and delivering exceptional service to enhance client satisfaction and loyalty. Experienced in coordinating marketing projects, approving promotional materials, and assisting with event planning. Proficient in using communication and project management tools to maintain smooth workflow and timely execution of tasks. Strong organizational skills and ability to multitask in fast-paced environments while maintaining professionalism and a client-focused approach.

Overview

7
7
years of professional experience

Work History

Childcare Provider

Manny Straehle
03.2022 - Current

Provided in-home care for two children, managing daily routines, meal preparation, hygiene, and school transportation. Engaged them in educational and recreational activities while maintaining a safe and nurturing environment. Communicated with parents regularly regarding the children’s well-being and development. Initially hired full-time, and now continue to work with the family on an as-needed basis, offering flexible support when required.

Marketing Assistant – Label Review

Factory 360
09.2024 - 12.2024

I worked as a temporary assistant in Marketing department of a company specializing in wine production and sales. My responsibilities included reviewing and approving wine labels submitted by clients through an internal platform, ensuring that all images and text met quality standards prior to printing. I also supported the planning and execution of promotional events, assisting with logistics, material preparation, and on-site coordination. This role required strong attention to detail, clear cross-functional communication, and the ability to work efficiently under tight deadlines.

Assistant Manager of Operations

Modern INK Corp
10.2021 - 03.2022
  • As Assistant Manager of Operations at a custom apparel printing company, I supervised daily operations to ensure work quality and timely completion. I managed inventory control, monitored production processes, and resolved customer issues to guarantee satisfaction. I coordinated with the production team to address any problems, ensuring that client specifications were met accurately and efficiently.

Warehouse Associate

SLG Systems Agency AMAZON
01.2021 - 09.2021
  • As a Warehouse Associate, I performed a variety of tasks including receiving and inspecting incoming shipments, accurately picking and packing orders, and preparing items for shipment. I maintained organized inventory by stocking shelves and conducting regular counts, while ensuring all products were properly labeled and stored. I operated warehouse equipment such as pallet jacks and barcode scanners, adhered to safety protocols, and collaborated with team members to maintain a clean and efficient work environment.

Logistics Associate

Onset Personnel Inc Agency (LEVIS)
06.2019 - 08.2020
  • As a Logistics Associate, I supported daily warehouse operations, including shipping, receiving, and inventory management. I was responsible for supervising and ensuring that all orders were accurately prepared and shipped to retail stores in Manhattan. My duties included checking order accuracy, coordinating with carriers, labeling and packaging products, and maintaining inventory records. I also followed safety procedures, kept the workspace organized, and assisted in resolving any shipping or delivery issues.

Field Marketing Representative

Geometry Global-WPP
08.2018 - 05.2019
  • Worked as a brand promoter at events representing various companies, including high-profile brands. Served as a brand ambassador for premium labels such as Chanel, engaging with customers to promote products, increase brand visibility, and create a strong brand connection. Participated in product demonstrations, marketing activations, and customer interactions to support brand recognition and sales efforts.

Education

Bachelor's - Environment Engineering

Manuela Beltran University
01.2019

Associate’s - Accounting Finance

Multitech
01.2012

Associate of Arts - English Language Program

Lingua Language Center
Fort Lauderdale
08-2024

Skills

  • Outbound Calls
  • Customer Satisfaction
  • Running Reports
  • Customer Service
  • Enter Data
  • Inventory Management and Planning
  • Set up and confirm appointments with clients
  • Bi-lingual
  • Online and traditional marketing
  • Customer service
  • Marketing
  • Completing other tasks as assigned
  • Social media platforms

Languages

Spanish Native & Bilingual
English Full Professional

Timeline

Marketing Assistant – Label Review

Factory 360
09.2024 - 12.2024

Childcare Provider

Manny Straehle
03.2022 - Current

Assistant Manager of Operations

Modern INK Corp
10.2021 - 03.2022

Warehouse Associate

SLG Systems Agency AMAZON
01.2021 - 09.2021

Logistics Associate

Onset Personnel Inc Agency (LEVIS)
06.2019 - 08.2020

Field Marketing Representative

Geometry Global-WPP
08.2018 - 05.2019

Associate’s - Accounting Finance

Multitech

Bachelor's - Environment Engineering

Manuela Beltran University

Associate of Arts - English Language Program

Lingua Language Center