Laura Nickels
Livingston,NJ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hands-on Community Leader known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
5
5
years of professional experience
Work History
Restaurant Owner
The Southern Peach
11.2022 - 10.2023
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 30 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Vice President of Operations / Restaurant Manager
Pit Row Pit Stop Diner
11.2021 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Vice President of Operations / Service Manager
Pit Row Pit Stop Garage
11.2021 - 06.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Event Coordinator
First Assembly Of God
09.2019 - 03.2022
- Coordinated schedules and timelines for event hosting 5000 attendees.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of event.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Developed creative themes for events and created related activities to engage attendees.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Coffee Shop Manager
First Assembly Of God
10.2019 - 03.2022
- Set up daily drawers, verified totals and prepared cash deposits.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Developed unique events and special promotions to drive sales.
Facility Janitor
First Assembly Of God
07.2021 - 11.2021
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Supervised supplies in inventory and submitted reorder requests.
Children's Pastor
First Assembly Of God Livingston, TX
02.2019 - 07.2021
- Created and maintained safe and nurturing environment for children.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Skilled with care and specific needs of physically handicapped or disabled children.
- Led programs such as worship, study, fellowship, and service opportunities.
- Authored sermons, speeches and other religious materials.
- Interacted with local community, building relationships with civic organizations and other churches.
- Oversaw administration and management of all areas of ministry.
Education
High School Diploma -
Magnolia High School
Magnolia, TX05.2002
Skills
- Labor Cost Controls
- Staff Leadership
- Health Code Compliance
- Staff Management
- Portion Control
- Vendor Relations
- Promotional Planning
- Employee Scheduling
- Operations Management
- Fundraising Coordination
- Social Media Management
- Recordkeeping Skills
- Project Leadership
- Presentation Development
- Community Engagement
- Community Outreach
- Budget Administration
- Written and Verbal Communication
- Relationship Building
Timeline
Restaurant Owner
The Southern Peach
11.2022 - 10.2023
Vice President of Operations / Restaurant Manager
Pit Row Pit Stop Diner
11.2021 - 06.2023
Vice President of Operations / Service Manager
Pit Row Pit Stop Garage
11.2021 - 06.2023
Facility Janitor
First Assembly Of God
07.2021 - 11.2021
Coffee Shop Manager
First Assembly Of God
10.2019 - 03.2022
Event Coordinator
First Assembly Of God
09.2019 - 03.2022
Children's Pastor
First Assembly Of God Livingston, TX
02.2019 - 07.2021
High School Diploma -
Magnolia High School
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