Laura Normansell
IT Application Manager
Ocean Isle Beach,NC
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives while producing impeccable solutions. Skilled in requirements gathering and business process analysis to develop, support and maintain SharePoint and Power Platform applications. Active secret clearance.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
IT Application Manager
Amentum, Formerly AECOM Management Services
Germantown, MD
01.2010 - Current
- Microsoft / Office 365 service delivery and user adoption planning and deployment in both Commercial and GCC High, focusing on Collaboration technology tools: Teams, SharePoint and Power suite: Power Apps, Power Automate (Flow) and Power BI .
- Developed multiple, complex Power Solutions (Power Apps, Automate, BI) including a work management system for the Pricing Department and an incentive program tracking and management for the US Postal Service.
- Replaced numerous Nintex forms and flows with Power Apps and Automate.
- Intranet design, implementation and maintenance formerly in SharePoint, currently in Simmplr
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Triage and resolution of M365 and SharePoint related support tickets via ServiceNow.
- Team management of analysts also developing O365 tools and supporting users.
- Engineering of custom O365 based solutions for customer (US Government) facing contract sites.
- Manage, maintain and support customer facing sites for multiple government contracts for DoD and DoE.
- Development of technical learning materials, from print to video.
- Provided positive customer support training experience for completed applications.
IT System Analyst
EG&G/Lear Seigler Inc (now Amentum)
Austin, TX
06.2007 - 12.2009
- Creation, management and maintenance of Microsoft SharePoint 2007/2010 sites for proposal support and contract management coordination.
- Automation of paper forms and their related processes.
- Provided support company wide on system operation and troubleshooting to both internal and external users.
- Gathered requirements and performed gap analysis through design workshops with users.
- Assessed business needs and problem areas to create focused solutions like MRAP Travel Tracking system, which dramatically improved employee experience while reducing costs.
- Resolved or escalated problem tickets to resolve user issues.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Proposal Coordinator
EG&G/Lear Seigler Services
Austin, TX
12.2004 - 05.2007
- Supported proposal responses to Federal requests for proposal (RFPs) including graphics development, photo optimization, technical editing, page layout and publication.
- Developed training documentation on new hardware and software capabilities.
- Evaluated performance and policies against metrics.
- Tracked and analyzed reports to determine needed improvements.
- Generated reports of findings to help management with making key decisions.
Education
Bachelor of Science - Mass Communications
Middle Tennessee State University
Murfreesboro, TN Aug 1994 - 05.1999
Skills
M365, SharePoint Online, SP2016
Certification
CLD277x: Microsoft Service Adoption Specialist
Timeline
MS Learning Link: https://learn.microsoft.com/en-us/users/lauranormansell-4164/transcript/7xpg3hz2pgeyq4q
04-2023
Scrum Master Certification: https://www.coursera.org/account/accomplishments/verify/BYNYAVJE4RRS
10-2022
CLD277x: Microsoft Service Adoption Specialist
06-2020
AIIM: Certified Information Professional
03-2013
ARMA: SharePoint Records Management
03-2013
Microsoft Office Certified Specialist - SharePoint 2010
06-2012
IT Application Manager
Amentum, Formerly AECOM Management Services
01.2010 - Current
IT System Analyst
EG&G/Lear Seigler Inc (now Amentum)
06.2007 - 12.2009
Proposal Coordinator
EG&G/Lear Seigler Services
12.2004 - 05.2007
Bachelor of Science - Mass Communications
Middle Tennessee State University
Aug 1994 - 05.1999
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