Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Nunez

El Paso,TX

Summary

Professional interpreter with several years of experience helping diverse individuals. Moves easily between languages without missing details. Focused on advancing vocabulary, idiomatic, and cultural understanding with up-to-date knowledge. Knowledgeable Spanish Interpreter adept at maintaining original meanings of conversations in various environments. Offering experience and extensive knowledge. Known for accuracy and efficiency. Effective at managing documentation, events, workshops and newsletters to help parents be involved in the educational process. Proficient in school and district policies, compliance issues, and program procedures. Personable Parent Liaison adept at reaching out to families, managing volunteers, and facilitating effective communication. Analytical problem-solver with excellent multitasking and organizational skills. Looking for a dynamic position in a fast-paced environment. Dedicated Nurse Assistant committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Most of all compassionate towards the elderly who can no longer care for themselves. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

16
16
years of professional experience

Work History

Spanish Interpreter

Languageline solutions
Monterey, CA
11.2022 - Current
  • Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
  • Facilitated communication between Spanish-speaking individuals and English-speaking organizations.
  • Advocated on behalf of clients in need of language assistance services.
  • Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
  • Upheld original emotion, tone, context and content of original messages.
  • Interpreted conference calls and other workplace communications in real-time.
  • Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
  • Assisted with customer support services, e-mail and inbound calling for organizations.
  • Facilitated communication in educational settings between Spanish-speaking parents and English-speaking teachers during conferences.
  • Facilitated communication between Spanish speaking individuals and English speaking organizations.
  • Performed simultaneous translation during conferences and meetings held in both languages.
  • Drafted written translations of oral statements made by individuals or groups.
  • Provided guidance on cultural differences when communicating with people from diverse backgrounds.
  • Attended workshops and seminars to stay abreast of new developments in interpreting techniques.
  • Evaluated audio recordings for linguistic accuracy and completeness.
  • Edited translated material for grammar, punctuation, style, clarity, tone, and consistency.
  • Compiled glossaries of technical terms used in various industries.
  • Researched dialects spoken throughout Latin America to better assist clients with regional variations.
  • Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
  • Reviewed and translated documents, forms and technical materials in both English and Spanish.
  • Participated in the development of bilingual educational content, ensuring language accuracy and cultural relevance.
  • Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
  • Translated legal documents, including contracts and court documents, from English to Spanish and vice versa.
  • Assisted non-profit organizations in communicating with Spanish-speaking communities during outreach and support initiatives.
  • Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
  • Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
  • Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
  • Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
  • Delivered real-time, accurate oral translations and interpretations for clients.

Parent Liaison

San Elizario Independent School District
San Elizario, TX
07.2020 - 11.2022
  • Provided guidance on cultural differences when communicating with people from diverse backgrounds.
  • Assisted non-profit organizations in communicating with Spanish-speaking communities during outreach and support initiatives.
  • Identified appropriate community resources and provided referrals for services.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Performed simultaneous translation during conferences and meetings held in both languages.
  • Provided informational resources to parents on school policies and procedures.
  • Organized parent-teacher meetings, workshops, and conferences.
  • Maintained effective communication with parents regarding their children's academic progress.
  • Assisted in developing programs that promote parental involvement in the school community.
  • Collaborated with teachers to identify students who need additional assistance or support.
  • Facilitated meetings between parents and administrators to discuss student issues or concerns.
  • Conducted home visits for families of at-risk students.
  • Attended community events to provide information about the school district and its programs.
  • Developed strategies to encourage parental participation in school activities.
  • Analyzed survey results from parents regarding their satisfaction with school services.
  • Coordinated volunteer efforts by recruiting and assigning volunteers for various projects.
  • Organized after-school activities to engage students in positive social interactions.
  • Initiated outreach efforts targeting underserved populations within the community.
  • Created monthly newsletters providing updates on upcoming events, deadlines, and educational opportunities.
  • Actively listened to parent feedback and responded accordingly when necessary.
  • Advised teachers on best practices for engaging families as partners in education.
  • Organized required paperwork between parents and school staff.
  • Informed parents of school procedures, instructional programs, Title 1 funding, and roles of administrators and staff.
  • Tracked involvement of families and updated computer database.
  • Prepared reports, documentation and written materials to communicate information to parents and staff.
  • Coordinated and delivered public presentations to parents, staff and community agencies.
  • Trained and coordinated parent volunteers, delivering information on volunteer opportunities within school and community.
  • Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.

Server

Red Lobster Restaurant
El Paso , Texas
06.2017 - 02.2018
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Customer Service Associate

Mr. Car Wash
El Paso , TX
06.2008 - 05.2009
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding car wash package options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

Education

Certified Medical Assistant - Medical Field

Kaplan College
El Paso, TX
12.2010

Skills

  • Wound care and irrigation
  • Medical billing
  • Patient scheduling
  • Stocking supplies
  • Documentation procedures expert
  • Understands medical procedures
  • Data entry
  • Venipuncture and phlebotomy
  • Advanced anatomy knowledge
  • Specimens collection and processing
  • Professional bedside manner
  • Proper sterilization techniques
  • Conflict resolution
  • Charting expertise
  • Client Confidentiality
  • Spanish Fluency
  • Analytical Thinking
  • Time Management
  • Multitasking
  • Client Service
  • Problem-Solving
  • Parent Education
  • Professionalism
  • Active Listening
  • Effective Communication
  • Information Interpretation
  • Attention to Detail
  • Consecutive Translation
  • Courtroom Procedures
  • Regulatory Compliance
  • Needs Assessment
  • Policy Development
  • Volunteer relations
  • Documentation coordination
  • Resource Management
  • Event Planning
  • Policy improvements
  • Cultural Sensitivity
  • Recordkeeping requirements
  • Crisis Intervention
  • Behavioral Management
  • Parenting education
  • Legal knowledge
  • Family needs assessments
  • Crisis intervention strategies
  • Community Resources
  • Appointment Scheduling
  • Training development
  • Confidentiality Practices
  • Confidential Information Protection
  • Customer relations understanding
  • Professional Demeanor

Timeline

Spanish Interpreter

Languageline solutions
11.2022 - Current

Parent Liaison

San Elizario Independent School District
07.2020 - 11.2022

Server

Red Lobster Restaurant
06.2017 - 02.2018

Customer Service Associate

Mr. Car Wash
06.2008 - 05.2009

Certified Medical Assistant - Medical Field

Kaplan College
Laura Nunez