Laura O'Bryan
Riverview
Summary
Customer service and aviation operations professional with 10+ years of experience supporting airport operations, training teams, and delivering exceptional passenger service. Strong background in administrative support, onboarding, documentation, and compliance. Recognized for professionalism, accuracy, and the ability to maintain smooth operations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Above Wing Station Trainer
Delta Global Services / Unifi Services
Tampa, FL
10.2019 - Current
- Train new hires on policies, procedures, safety standards, and daily operations.
- Maintain, audit, and update training records to ensure compliance.
- Create flight reservations, issue tickets, and print boarding passes.
- Assist passengers with missed flights, special assistance needs, and general inquiries.
- Meet arriving aircraft, operate jetbridge equipment, and support flight crews.
- Manage standby lists, monitor cabin seating, and execute on-time boarding within strict departure windows.
Administrative Assistant (Temporary Assignment)
G2 Secure Staff
Tampa, FL
10.2023 - 02.2024
- Supported HR with onboarding and processing new hires.
- Created spreadsheets and generated daily payroll hours reports.
- Assisted management with operational tasks and scheduling.
- Coordinated badging appointments and drug screening logistics.
Passenger Service Agent
Global Aviation
Tampa, FL
04.2018 - 10.2019
- Performed computerized check-in for domestic and international flights.
- Verified travel documentation and reconciled passenger manifests.
- Assisted passengers and crew during arrivals and departures.
- Created reservations, processed payments, rebooked flights, and resolved customer issues.
- Served as Certified Ground Security Coordinator, ensuring compliance with airline security procedures.
Marketing Coordinator
ProCirc
Brandon, FL
11.2017 - 03.2018
- Supported the Director in executing marketing campaigns across print and email channels.
- Prepared marketing reports, print run summaries, and performance analyses.
- Monitored product performance and expenses.
- Conducted bimonthly audits for multiple publications.
Receptionist / Service Cashier (with Accounting)
Mastro Subaru
Tampa, FL
07.2016 - 11.2017
- Managed multi-line phone system for sales, service, and parts departments.
- Processed payments and issued receipts for all departments.
- Handled accounts receivable invoices and processed checks.
- Balanced daily payments and prepared totals for accounting.
- Scanned and filed repair orders and sales contracts.
Lead Customer Service Agent
Edelweiss Airlines
Tampa, FL
12.2012 - 07.2016
- Supervised daily operations and a team of 20 employees.
- Conducted check-in for domestic and international flights.
- Verified travel documentation and reconciled manifests.
- Assisted passengers and crew during arrivals and departures.
- Created reservations, processed payments, and rebooked flights.
Client Service Coordinator
Marcus & Millichap
Tampa, FL
01.2012 - 12.2012
- Managed multi-line phone system and greeted clients.
- Coordinated meetings, events, and administrative support for brokers and management.
- Organized paperwork for listings, scanned documents, and maintained files.
- Assisted agents in preparing marketing packages and conducting property research.
Receptionist / Switchboard Operator
Asbury Auto Group / Courtesy Nissan & Hyundai
Tampa, FL
01.2010 - 01.2012
- Operated a 10-line switchboard, provided information, and scheduled appointments.
- Performed general office duties including scanning, filing, and data entry.
- Issued temporary tags using Title Tec.
- Processed payments and reconciled credit card machines.
Education
General Studies
St. Petersburg College
01.2007
Diploma - undefined
Walled Lake Western High School
01.1996
Skills
- Above Wing Operations & Training
- Passenger Service & Customer Relations
- Airline Security Procedures (Certified GSC)
- Jetbridge Operation
- Reservations, Ticketing & Boarding
- Administrative Support & Payroll Reporting
- Microsoft Office Suite
- Team Leadership & Staff Supervision
Timeline
Administrative Assistant (Temporary Assignment)
G2 Secure Staff
10.2023 - 02.2024
Above Wing Station Trainer
Delta Global Services / Unifi Services
10.2019 - Current
Passenger Service Agent
Global Aviation
04.2018 - 10.2019
Marketing Coordinator
ProCirc
11.2017 - 03.2018
Receptionist / Service Cashier (with Accounting)
Mastro Subaru
07.2016 - 11.2017
Lead Customer Service Agent
Edelweiss Airlines
12.2012 - 07.2016
Client Service Coordinator
Marcus & Millichap
01.2012 - 12.2012
Receptionist / Switchboard Operator
Asbury Auto Group / Courtesy Nissan & Hyundai
01.2010 - 01.2012
General Studies
St. Petersburg College
Diploma - undefined
Walled Lake Western High School