Laura Ochoa

Maintain claims processing

Create and update reports for admin

Provides and oversees claims processor training

Trains alternate system manager

Organizes and prioritizes activities to meet customer and organizational needs

Supports NCHD mission, goals, and policies

Review files received from EE counselors and ensure accuracy and completeness of all documents

Reviews claim forms for completeness and identifies incomplete claims for return to provider

Trains new hired employees in current system

Provides support to the claims review and validation process

Establishes and maintains database files

Interviews applicants for financial assistance

Explains application process and procedures to applicants

Reviews applications for financial assistance, including contacting employers, families, and various agencies to verify information

Enters applicant info into computer and updates client status

Prepares and issues clinic cards to applicants who are qualified

Refers applicants to other agencies as needed

Interviews applicants for financial assistance

Explains application process and procedures to applicants

Reviews applications for financial assistance, including contacting employers, families, and various agencies to verify information

Enters applicant info into computer and updates client status

Prepares and issues clinic cards to applicants who are qualified

Refers applicants to other agencies as needed

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.