Laura Oechsle
Rochester
Summary
Dedicated animal care assistant with a strong passion for animal welfare and extensive experience in providing compassionate care. Skilled in handling and grooming animals, administering medications, and maintaining a clean and safe environment.
Overview
9
9
years of professional experience
Work History
Universal Banker
ESL Federal Credit Union
10 2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
BANK TELLER
ESL Federal Credit Union
11 2023 - 11 2024
- Provided exceptional customer service by assisting clients with various banking transactions and inquiries.
- Processed cash deposits and withdrawals accurately and efficiently, ensuring balanced cash drawer at all times.
- Conducted daily financial transactions with attention to detail, adhering to regulatory guidelines and bank procedures.
- Utilized excellent communication skills to address customer inquiries and resolve issues in a timely manner.
Animal Care Assistant
Thrive Pet Health
06 2020 - 11 2023
- Developed positive relationships with pet owners, addressing their questions or concerns and providing guidance on proper pet care techniques.
- Ensured cleanliness of facility through regular sanitization of kennels, cages, equipment, and common areas.
- Educated pet owners on proper care techniques, reducing the likelihood of future health issues for their pets.
- Assisted in surgeries and medical procedures for accurate and efficient treatment of animals.
- Streamlined record-keeping processes to improve efficiency within the organization without compromising accuracy or detail.
- Contributed to the overall success of the organization by consistently demonstrating professionalism, compassion, and dedication to animal welfare.
- Supported animal surgeries by preparing animals, maintaining surgical equipment, and monitoring animal condition after surgery.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Assisted in training new team members, ensuring consistent quality care across all aspects of the facility''s operations.
- Maintained detailed records of each animal''s medical history, diet, and exercise routines to ensure optimal care.
WAITRESS
MacGregors Tap Room
05 2021 - 04 2023
- Proficient in taking, delivering, and prioritizing orders in a fast-paced restaurant environment.
- Extensive customer service experience, providing exceptional service and resolving customer complaints.
- Skilled in maintaining cleanliness and organization of workstations, ensuring a hygienic dining experience.
- Collaborated effectively with team members to ensure smooth operations and efficient service delivery.
RETAIL SALES ASSOCIATE
Aeropostale
10.2018 - 05.2021
- Handled cash and credit card transactions and returns.
- Assisted customers in locating preferred merchandise.
- Maintained current knowledge in store policies and inventory.
- Connected with many different customers on a daily basis.
- Strong customer service skills, consistently receiving positive feedback and building lasting customer relationships.
- Extensive product knowledge and ability to effectively communicate features and benefits to customers.
CLERICAL ASSISTANT
ABC Supply Co Inc.
09.2016 - 10.2018
- Filed customer receipts for later use by other employees.
- Strong attention to detail and ability to prioritize tasks effectively to meet deadlines.
- Proficient in administrative tasks such as data entry, filing, and phone/email correspondence.
Education
HIGH SCHOOL DIPLOMA -
Gates Chili High School
Rochester, Ny01.2020
Liberal Arts -
Monroe Community College
12.2024
Skills
- Animal handling
- Veterinary care
- Record keeping
- Communication
- Teamwork
- Time management
- Veterinary assistant
Timeline
RETAIL SALES ASSOCIATE
Aeropostale
10.2018 - 05.2021
CLERICAL ASSISTANT
ABC Supply Co Inc.
09.2016 - 10.2018
Universal Banker
ESL Federal Credit Union
10 2024 - Current
BANK TELLER
ESL Federal Credit Union
11 2023 - 11 2024
Animal Care Assistant
Thrive Pet Health
06 2020 - 11 2023
WAITRESS
MacGregors Tap Room
05 2021 - 04 2023
HIGH SCHOOL DIPLOMA -
Gates Chili High School
Liberal Arts -
Monroe Community College
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