Summary
Overview
Work History
Education
Skills
Timeline

Laura Ohs

102 Brook Trout Lane McAllister,MT

Summary

Dynamic and compassionate professional with a proven track record at The Home Depot, enhancing customer experiences and mentoring new staff. Skilled in cash handling and customer satisfaction. I excel in fast-paced environments, consistently achieving top performance metrics in the retail environment. I helped to develop and implement key retail modifiers to include a new SKU management tool, new visual identifiers for warehouse receiving and retail applications. My strong work ethic and positive attitude allowed me to help to drive an excellence team of trained, dependable cashiers that made our store among the leaders in our competitive region.


I intend to bring my professional knowledge and abilities to my job at Madison Valley Hospital. I like to provide a friendly smile to everyone I meed. I have confidence in my abilities to lend my abilities to problem solve. I look forward to learning my new job and embrace my future with optimism and excitement to learn my new position. I will make it my goal to provide perfected professional skillsets, facilitate patient health and wellness, make sure each patient has a positive and problem-free experience.

Overview

5
5
years of professional experience

Work History

Server

Sportsman's Lodge
03.2024 - 01.2025
  • Opened the Front of House for the restaurant each day. Wrapped silverware, stocked ice, salad dressings, prepped vegetables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest dining experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Head Cashier

The Home Depot
02.2023 - 01.2025
  • Maintained a clean and organized work area and parking lot, contributing to a safe and pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity and competitive metrics.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions using the GET model of Greet, Engage, Thank.
  • Maintained and restored self checkout computer terminals, scan guns and POS terminals.
  • Ran the bi-weekly or weekly audits for Self Checkout.
  • Closed and deposited all tills at the end of each shift.

Garden Associate

The Home Depot
02.2023 - 01.2025
  • Worked outdoors in weather conditions to care for plants and serve customers. This included covering plants to deter frost in the Spring and Fall, watering all plants each day, maintaining inventory of Christmas Trees in the winter.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Stocked and maintained inventory of the Garden and Seasonal Departments.
  • Provided excellent Customer Service to shoppers.
  • Maintained a clean and inviting garden center environment for both employees and customers alike.

Deli Cook

Madison Foods
10.2022 - 09.2023
  • Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
  • Prepared deli food to include salads, fruit bowls, deli counter daily specials, sandwiches, fried chicken.
  • Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team. POS system price updates for integration for daily special pricing.

Home Healthcare Assistant

William Riedman
09.2019 - 09.2023
  • Adaptive caregiving for an elderly woman with several underlying health conditions to provide daily care that helped her to prolong living at home. Assistance in bathing, toileting, feeding, laundry, daily activities.
  • Meal preparation with attention to her gluten-free diet.
  • Assisted client to support independence and well-being. My involvement helped her to go to church, festivals, fishing, etc that improved her quality of life.
  • Monitored progress and documented patient health status changes to keep care team updated when there was a health issue that needed their attention. Assisted client her ER visits, doctor's visits.
  • Managed patients'' personal hygiene needs, promoting dignity and cleanliness throughout care provision.
  • Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
  • Communicated effectively with multidisciplinary teams regarding changes in patient condition or needs for additional interventions.

Education

Biology, Art, Education

Montana State University, Bozeman, MT
05-2026
  • Dean's List 2011
  • Honor Roll President's List, 2012
  • 3.8 GPA
  • In Progress. Montana State University, Senior status.

High School Diploma -

Harrison High School, Harrison, MT
05-1988

Skills

  • Strong work ethic
  • Positive attitude
  • Team player
  • Customer satisfaction
  • Compassionate caregiving
  • Cash handling

Timeline

Server - Sportsman's Lodge
03.2024 - 01.2025
Head Cashier - The Home Depot
02.2023 - 01.2025
Garden Associate - The Home Depot
02.2023 - 01.2025
Deli Cook - Madison Foods
10.2022 - 09.2023
Home Healthcare Assistant - William Riedman
09.2019 - 09.2023
Montana State University - , Biology, Art, Education
Harrison High School - High School Diploma,

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Laura Ohs