Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Olivas

Palmdale,CA

Summary

Dynamic customer service professional with extensive experience at Start Bright Cleaners, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at training new employees and maintaining accurate financial records, ensuring smooth store operations and a positive shopping experience.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Start Bright cleaners
Palmdale, CA
09.2019 - Current
  • Balanced cash drawers at the end of each shift.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Assisted customers with locating merchandise within the store.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Operated cash registers to process payments for goods and services.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained accurate records of financial transactions using POS systems or manual registers.
  • Performed duties of a cashier when needed during peak periods or staff shortages.
  • Created, maintained and updated databases with accurate information in a timely manner.
  • Trained new team members in proper data entry techniques and standards.

Education

High School Diploma -

Blair High School
Pasadena, CA
06-2002

Skills

  • Cash handling
  • Customer service
  • Data entry
  • Financial recordkeeping
  • Transaction processing
  • Inventory management
  • Conflict resolution
  • Team collaboration
  • Product knowledge
  • Effective communication
  • Time management
  • Training new employees
  • Problem solving
  • Payment processing
  • Retail merchandising
  • Customer complaint resolution
  • Basic math
  • Multitasking and organization
  • Cash handling expertise
  • Calm demeanor
  • Phone etiquette
  • Adaptability and flexibility
  • Telephone management
  • Refund handling
  • Customer focus
  • Reliability and punctuality
  • Cash drawer balancing
  • Multitasking Abilities

Languages

Spanish
Professional
English
Professional

Timeline

Customer Service Cashier

Start Bright cleaners
09.2019 - Current

High School Diploma -

Blair High School

Similar Profiles

CREATE PROFILE