Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Laura Olson

Davenport,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Bartender, Server

Reunion Resort
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server, Certified Trainer

Sickies Garage: Burgers & Brews
01.2023 - Current
  • Greet and take orders for food and beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Ensure guest satisfaction during fast-paced dining experience.
  • Train new servers.
  • Complete end of shift paperwork and side work.
  • Local Marketing including planning/setting up off site events.
  • Upsold high-profit items to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Owner/Photographer/Editor

Glass Slipper Gallery
02.2008 - Current
  • Lead Photographer, designer and editor
  • Marketing, client service, business and accounting
  • Create ads and campaigns, lead strategies
  • Build client relationships for repeat business
  • Create specific marketing strategies.
  • Consulted with customers to assess needs and propose optimal solutions.

Manager

AnnaLisa Inc Epcot/Walt Disney World
04.2021 - 12.2022
  • Manage small family owned shop in Epcot
  • Inventory management for multiple locations
  • Opening/Closing of location with sales paperwork
  • Restore/repair damaged artwork
  • Connect with guests/ achieve sales goals
  • Product marketing to drive online sales
  • Build client base and relationships.

Guest Relations/Digital Artist

Walt Disney Studios/Disney Consumer
10.2014 - 03.2021
  • Photoshop Editing
  • Lighting Assistant
  • Enhance and Engage Guest experience.
  • Provided advice and guidance on aesthetics for campaigns, projects and promotional events.

Server

Chosun Hwaro
07.2019 - 03.2020
  • Opened restaurant on Las Vegas Strip.
  • Greet and take orders for upscale Korean BBQ.
  • Prepare BBQ for guests at table.
  • Excellent guest experience in fast-paced environment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items to enhance sales numbers.
  • Restaurant shut down due to Covid.

Server

Red Lobster/Olive Garden
09.2007 - 01.2019
  • Ensure guest satisfaction during dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items to enhance sales numbers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Business Management -

College of Southern Nevada
Las Vegas, NV
01.2019

Business Management -

North Hennepin Community College
Brooklyn Park, MN
01.2015

Photography -

NY Institute of Photography
New York, NY
01.2011

Business Management -

Montana State University
Billings, MT
01.2007

Skills

  • Adobe Lightroom
  • Adobe Photoshop
  • Problem Solving
  • Drive for Results
  • Detail-oriented
  • Peer Relationships
  • Approachability
  • Safe Food Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Order Accuracy
  • Strong Work Ethic
  • High-volume dining

Activities

  • Certified Professional Photographer
  • Wish Upon A Wedding (Founding Board Member)
  • Past Board of Directors (Treasurer), Twin Cities PPA
  • Professional Photographers Association
  • Wedding & Portrait Photographers International

Timeline

Bartender, Server

Reunion Resort
02.2024 - Current

Server, Certified Trainer

Sickies Garage: Burgers & Brews
01.2023 - Current

Manager

AnnaLisa Inc Epcot/Walt Disney World
04.2021 - 12.2022

Server

Chosun Hwaro
07.2019 - 03.2020

Guest Relations/Digital Artist

Walt Disney Studios/Disney Consumer
10.2014 - 03.2021

Owner/Photographer/Editor

Glass Slipper Gallery
02.2008 - Current

Server

Red Lobster/Olive Garden
09.2007 - 01.2019

Business Management -

College of Southern Nevada

Business Management -

North Hennepin Community College

Photography -

NY Institute of Photography

Business Management -

Montana State University

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