Laura Olteanu
Orangevale
Summary
Dedicated behavior support professional with extensive experience in fostering positive behavioral changes and enhancing individual experiences. Recognized for a collaborative approach that consistently yields results while adeptly adapting to dynamic environments. Expertise in behavior management techniques, effective communication, crisis intervention, and de-escalation strategies ensures the creation of safe and supportive settings. Committed to delivering personalized care through meticulous planning and a compassionate demeanor, maintaining composure and productivity even in emergency situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BSA-Behavior Support Assistant
FCUSD
11.2024 - 05.2025
- Facilitated behavior intervention plans to support student development and learning.
- Collaborated with teachers to implement individualized strategies for diverse learning needs.
- Established strong relationships with students and families, ensuring open communication and collaboration on behavioral goals.
- Maintained detailed records of student progress, facilitating data-driven decision-making for interventions.
- Trained fellow staff members on best practices for managing challenging behaviors, fostering a supportive environment.
Customer Service Manager
Five Below
01.2023 - 10.2023
- Led customer service team to enhance satisfaction through effective training and support.
- Developed and implemented strategies to streamline service processes, improving response time.
- Mentored staff on product knowledge and conflict resolution techniques, fostering a knowledgeable team.
- Facilitated regular training sessions aimed at enhancing team skills and maintaining high performance standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Amazon SMF1 fulfillment center
09.2021 - 12.2022
- Trainer/Coach
- Audits
- Quality checks
- Safety audits
- Quip data entry
- Data analysis
- Duties, Accomplishments and Related Skills:
Transportation Security Officer
Department of Homeland Security
09.2018 - 10.2021
- Conducted thorough security screenings of passengers and baggage to ensure compliance with safety regulations.
- Collaborated with law enforcement and emergency personnel during security incidents to maintain public safety.
- Trained new Transportation Security Officers on protocols and best practices, fostering a culture of safety and vigilance.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Education
Bachelor's Degree - Criminal Justice
California State University Sacramento
Sacramento, CA, United StatesAssociate's Degree - Administration of Justice
Folsom Lake College
Folsom, CA, United StatesAssociate's Degree - Interdisciplinary Studies Science and Behavior
Folsom Lake College
Folsom, CA, United StatesSkills
- Training
- Behavior and Child Education
- Friendly, positive attitude
- Customer service
- Critical thinking and problem solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Calm under pressure
- Computer skills and typing certification
Certification
- Assistant Teacher Aide
- Behavior Support Assistant
- Typing Certificate
Language Skills
Romanian - fluent
Spanish - beginner
Timeline
BSA-Behavior Support Assistant
FCUSD
11.2024 - 05.2025
Customer Service Manager
Five Below
01.2023 - 10.2023
Amazon SMF1 fulfillment center
09.2021 - 12.2022
Transportation Security Officer
Department of Homeland Security
09.2018 - 10.2021
Bachelor's Degree - Criminal Justice
California State University Sacramento
Associate's Degree - Administration of Justice
Folsom Lake College
Associate's Degree - Interdisciplinary Studies Science and Behavior
Folsom Lake College