Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Olvera

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Payables Accountant

The Custom Companies
02.2022 - Current
  • Processed accounts payable through D83 platform.
  • Balanced accounts associated with accounts payable process.
  • Assisted employees with filling out expense reports.
  • Created, balanced and maintained prepaid, fixed assets.
  • Kept information in D83 and CZAR platform up to date.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Trained new employees on accounting principles and company procedures.
  • Diminished outstanding debts by analyzing accounts for issues.

Operations Specialist

The Custom Companies
11.2021 - Current
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Motivated and trained employees to maximize team productivity.
  • Developed and updated tracking spreadsheets using [Program].
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Identified company objectives by analyzing feedback, from LTL customers.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Implemented control measures to reduce costs and align with budget.
  • Completed daily logs for management review.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff..

Operations Manager

White Dragon Cleaning Service
01.2014 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Conducted regular inspections to verify compliance with housekeeping standards.

Lead Packer

Solo Cup Company
01.2010 - 11.2013
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Measured quantity, weight and dimensions to determine cost of shipping.
  • Inspected items for defects and damage.

Certified Nursing Assistant

Chelsea Hidden Acres
03.2008 - 03.2009
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Inside Sales Representative

Tdc Filter
02.2004 - 05.2007
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Quoted prices, credit terms and other bid specifications.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals of $70k a month of additional revenue.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

No Degree - Business Administration

Robert Morris University - Illinois
Chicago, IL

Skills

  • Accounts Payable and Accounts Receivable
  • Report on Findings
  • Payroll Auditing
  • Payroll Processing
  • Human Resources Department Processes
  • Staff Oversight and Leadership
  • Sales Quota Achievement
  • Route Dispatch
  • Delivery Scheduling
  • Online Systems

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Payables Accountant

The Custom Companies
02.2022 - Current

Operations Specialist

The Custom Companies
11.2021 - Current

Operations Manager

White Dragon Cleaning Service
01.2014 - Current

Lead Packer

Solo Cup Company
01.2010 - 11.2013

Certified Nursing Assistant

Chelsea Hidden Acres
03.2008 - 03.2009

Inside Sales Representative

Tdc Filter
02.2004 - 05.2007

No Degree - Business Administration

Robert Morris University - Illinois

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Laura Olvera