Summary
Overview
Work History
Education
Skills
Timeline
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Laura Ormsby

Bruceville,Texas

Summary

Dynamic professional with expertise in project coordination and customer relationship management, honed at Guide Dogs for the Blind. Successfully optimized team performance through strategic planning and volunteer coaching, enhancing client satisfaction. Proven ability to lead and mentor teams, ensuring seamless operations and continuous improvement in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Community Field Manager

Guide Dogs for the Blind
06.2017 - 01.2024
  • Assisted in coordinating daily field operations to ensure project timelines were met.
  • Learned and adhered to safety protocols while supporting team activities on-site.
  • Collaborated with team members to troubleshoot equipment issues effectively.
  • Maintained accurate records of project progress and site conditions for reporting purposes.
  • Supported the training of volunteers on operational procedures and safety standards.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
  • Coordinated and scheduled volunteer personnel to cover operations throughout assigned regional area.
  • Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Optimized team performance through ongoing coaching, training, and development initiatives.

Assistant Title Officer

American Guarantee Title
09.2012 - 06.2017
  • Reviewed title documents to ensure compliance with state regulations and company policies.
  • Conducted thorough research on property titles to identify potential issues and discrepancies.
  • Collaborated with clients and real estate professionals to facilitate smooth transactions and resolve inquiries.
  • Managed multiple files concurrently, ensuring timely processing of title orders and closings.
  • Consistently met deadlines under pressure while maintaining high-quality work standards in a fast-paced environment.
  • Expedited transaction processing times by effectively managing deadlines and prioritizing tasks accordingly.
  • Verified the accuracy of public records data through detailed research and cross-checking multiple sources of information.
  • Coordinated seamless communication between all parties involved in transactions, fostering trust among stakeholders.
  • Supported efficient workflow within the department by assisting colleagues with challenging files as needed.
  • Enhanced title search accuracy by meticulously reviewing property records and legal documents.
  • Upheld strict confidentiality standards when handling sensitive client information, protecting their privacy and ensuring data security.

Deputy Clerk- Real Estate Division

Oklahoma County, Ok.
06.2007 - 06.2012
  • Managed case files and maintained accurate court records to ensure compliance with procedural standards.
  • Coordinated scheduling of court hearings and meetings to optimize resource allocation and time management.
  • Provided administrative support by drafting legal documents and correspondence for attorneys and judges.
  • Assisted in training new clerks on court procedures and use of case management software systems.
  • Implemented improved filing systems to streamline document retrieval processes, reducing time spent on administrative tasks.
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
  • Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
  • Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
  • Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
  • Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting the clerk''s office operations.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

Business Major

Rogue Community College
Medford, OR

Skills

  • Project coordination
  • Field operations
  • Crew management
  • Inventory management
  • Schedule coordination
  • Resource allocation
  • Location auditing
  • Staff management
  • Staff training
  • Customer service
  • Training and development
  • Professional and courteous
  • Project planning
  • Negotiation and conflict resolution
  • Customer relationship management
  • Computer skills
  • Documentation and reporting
  • Performance tracking and evaluation
  • Strategic planning
  • Employee coaching and mentoring
  • Team leadership

Timeline

Community Field Manager

Guide Dogs for the Blind
06.2017 - 01.2024

Assistant Title Officer

American Guarantee Title
09.2012 - 06.2017

Deputy Clerk- Real Estate Division

Oklahoma County, Ok.
06.2007 - 06.2012

Business Major

Rogue Community College

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Laura Ormsby