Laura Orozco
Shelton,WA
Summary
Dynamic professional with extensive experience in customer service and logistics. Proven ability to enhance team performance and optimize operations, while maintaining safety and integrity. Skilled in cash handling and problem-solving, consistently delivering exceptional service and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Crew Member
Burger King
Shelton, Washington
05.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely service to customers.
- Adapted to changing priorities in a fast-paced environment effectively.
- Contributed to increased sales by upselling menu items and promoting special offers.
Truck Driver
Werner Enterprises
10.2024 - 12.2024
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Enhanced team morale with positive attitude and strong work ethic during long hauls.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
Tow Truck Driver/Dispatcher
Jerry's Automotive and Towing
07.2021 - 08.2022
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Adhered to all safety regulations and company policies during operations.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Answered roadside assistance calls for tows and other vehicle support.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
Assistant Manager
Burger King
03.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Class A Commercial License -
Commercial Driver School
Olympia, WAHigh School Diploma -
West Valley High School
Yakima, WASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Integrity and honesty
- Safety
- Telephone etiquette
- Willingness to learn
- Team player
Timeline
Crew Member
Burger King
05.2025 - Current
Truck Driver
Werner Enterprises
10.2024 - 12.2024
Tow Truck Driver/Dispatcher
Jerry's Automotive and Towing
07.2021 - 08.2022
Assistant Manager
Burger King
03.2014 - 01.2016
Class A Commercial License -
Commercial Driver School
High School Diploma -
West Valley High School