Laura Ortega
Katy,TX
Summary
Experienced hospitality professional with a strong background in serving, bartending, and staff training in high-volume restaurant environments. Known for exceptional customer service, multitasking, and teamwork. Proven ability to train new employees, maintain service standards, and create positive guest experiences that drive repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Certified Server Trainer
Jimmy Changas
01.2025 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed cash register operations, accurately processing payments and handling transactions.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Deliver high-quality food and beverage service in a fast-paced, high-volume restaurant environment
- Train new servers on menu knowledge, service standards, POS systems, and company policies
- Support onboarding of new staff through hands-on coaching and shadowing
- Ensure timely food delivery and accuracy of orders to enhance guest satisfaction
- Collaborate with kitchen and front-of-house teams to maintain smooth service flow
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Saltgrass Steakhouse
11.2021 - 12.2025
- Prepared and served a wide variety of cocktails, beer, and wine while maintaining speed and accuracy
- Managed cash handling and balanced drawers accurately at the end of shifts
- Performed opening and closing duties, including inventory counts and sales reports
- Maintained a clean, organized, and fully stocked bar area
- Reduced guest wait times by prioritizing orders efficiently during peak hours
Server
Saltgrass Steakhouse
11.2021 - 12.2024
- Delivered attentive, high-quality table service while managing multiple tables
- Used POS systems to place orders, process payments, and manage comps
- Collaborated with team members during busy shifts to ensure efficient operations
- Maintained focus on guest needs to create excellent dining experiences
Certified Server Trainer
Saltgrass Steakhouse
11.2021 - 12.2021
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance staff understanding of operational procedures.
- Conducted performance evaluations to ensure adherence to service quality benchmarks.
- Coordinated role-playing exercises to improve server communication and conflict resolution skills.
- Mentored and trained new hires to ensure consistency in service and company standards
- Provided one-on-one coaching and constructive feedback to support employee growth
- Evaluated training effectiveness and supported continuous improvement
- Contributed to a positive team culture through leadership and communication
Education
Licensure - Gastronomy
Universidad Del Valle De México
MéxicoSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer Service Excellence
- Bartending & Mixology
- Server & Staff Training
- POS Systems & Cash Handling
- Multitasking & Time Management
- Team Collaboration
- Food & Beverage Safety
Certification
- Texas Alcohol Beverage Commission.
- Texas Food Handler
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server/Certified Server Trainer
Jimmy Changas
01.2025 - Current
Bartender
Saltgrass Steakhouse
11.2021 - 12.2025
Server
Saltgrass Steakhouse
11.2021 - 12.2024
Certified Server Trainer
Saltgrass Steakhouse
11.2021 - 12.2021
Licensure - Gastronomy
Universidad Del Valle De México