Melody Arteaga
Pasco,WA
Summary
Highly organized document control specialist with proven background in office and support functions performing clerical duties to support various record management operations supporting the DOE and Hanford. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities, and complete projects.
Overview
15
15
years of professional experience
Work History
Document Control Specialist
Bechtel
07.2024 - Current
- Collaborated with cross-functional teams to maintain accurate, consistent, and high-quality documentation standards.
- Perform data entry using project's ECMS
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Manage the physical and digital storage of records and documents
- Performed quality control on records created by team members and flagging them to be corrected and re-verified.
- Performed quality control on historic records and correcting image errors.
- Enhanced data accuracy by performing regular audits on documentation and records.
General Clerk III
North Wind, Inc
03.2024 - 07.2024
- Trained existing employees on receiving and processing procedures.
- Identified and report audit issues.
- Prepped, scanned, indexed and verified dozens of different types of documents following their ERA or desk guide procedures.
- Receive and process records, both physical and electronic, from customer staging areas and mailboxes, and ensured that records are complete, have an ERA listed, and can be process by team members
- Communicate with team members and customers if there is an issue with a document, to try to resolve any issues that come up.
- Communicate with CPCCO Records Management to request the formation of new ERA's for new documents, or to revise ERA's for missing or incorrect information.
- Receive and process priorities in a timely manner in order to assign ARTS to team members, so that priority records can be completed as soon as possible.
- Use provided tools in order to track daily work, metrics, and ARTS completed or assigned to team members.
- Multi-task between working on receiving, special projects, priorities and normal tasks as needed from day to day.
- Uses available programs and products, such as Microsoft office suite, Adobe, IDMS, RimScan, etc. to be able to complete assigned work
- Interacted with customers by phone, email, or in-person to provide information.
- Perform audit request for documents
- Assign and complete staging area / IDMS are cleanups as assigned by CPCCO Record MGMT, IDMS, Leads, Managers, or by customers.
- Trained new clerical staff on operational procedures, promoting a culture of accuracy and consistency.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
General Clerk II
North Wind, Inc
08.2021 - 03.2024
- Prepped, scanned, indexed and verified dozens of different types of documents following their ERA or desk guide procedures.
- Receive and process records, both physical and electronic, from customer staging areas and mailboxes, and ensured that records are complete, have an ERA listed, and can be process by team members
- Communicate with team members and customers if there is an issue with a document, to try to resolve any issues that come up.
- Communicate with CPCCO Records Management to request the formation of new ERA's for new documents, or to revise ERA's for missing or incorrect information.
- Receive and process priorities in a timely manner in order to assign ARTS to team members, so that priority records can be completed as soon as possible.
- Use provided tools in order to track daily work, metrics, and ARTS completed or assigned to team members.
- Multi-task between working on receiving, special projects, priorities and normal tasks as needed from day to day.
- Uses available programs and products, such as Microsoft office suite, Adobe, IDMS, RimScan, etc. to be able to complete assigned work
- Interacted with customers by phone, email, or in-person to provide information.
- Perform audit request for documents
- Assign and complete staging area / IDMS are cleanups as assigned by CPCCO Record MGMT, IDMS, Leads, Managers, or by customers.
Scanner /Operator
Booth Management Consulting, LLC
10.2020 - 08.2021
- Gathered, sorted and scanned documents using provided tools per company/job standards.
- Quality check team members work, and corrected any mistakes.
- Assured that all identification information on documents are accurately documented, and that files are correctly named for future database integration.
- Trained/shadowed new team members on proper document processing procedures,
- Completed special assignments as needed.
DOE Scanning Task Force Operator
ITG
08.2017 - 10.2020
- Gathered, sort and scanned documents
- Labeled digital files and document using predetermined naming conventions.
- Perform quality control on team members work to ensure the best possible records as possible, and to ensure all needed indexing is completed.
- Helped in training and shadowing of new hires to ensure that they are learning and are using the proper process for digitizing records.
- Identify all official use, confidential and sensitive information, and provide it to the proper authority.
- Experience with working on numerous legacy documents for various projects including: historical HR records, dosimetry, administrative records, and OCRWM
Front Desk Night Auditor
My Place Hotel
08.2015 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Reviewed checklist on daily basis and planned shift accordingly.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Performed nightly updates to room charges and rates.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges.
- Ran daily, and monthly reports to close day and meet objectives.
- Created and maintained a daily/monthly inventory report regarding current supplies on hand to ensure that the hotel did not run out of necessary supplies
Clerk /Data Entry Specialist
The Connell Pharmacy
09.2010 - 11.2014
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Received and processed insurance reconciliation claims to individual accounts using pharmaceutical software.
- Took processed insurance reconciliations, and scanned them in order to create a database sorted by insurance companies for future use and long-term record keeping.
- Maintained and created records to track the amounts of prescription drugs on site, and completed documented processes for the proper disposal of expired drugs to the DEA standard.
- Operated the cash register of gift shop area.
- Handled prescription drop-offs and pick up, ordering of requested O.T.C items
- Updated and balanced vendor accounts using Quickbooks.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Science - Psychology
Washington State University
Global/ Online05.2016
Associate of Arts -
Columbia Basin College
Pasco, WA08.2014
Skills
- 8 years of experience of clerical or records management
- 12 years of experience in efficient and accurate data entry in diverse fields including pharmaceutical, hospitality, and various DOE/Hanford projects
- Technical proficiency in Microsoft Office applications, Adobe, IDMS, RMAP and RimScan
- Experience with creating high quality digital images and documents using provided scanning equipment to scan and index
- Experience with handling confidential information
- Received Official Use Only and OCRWM training
- Experienced with verifying documents, and records processes for discrepancies and communicating to proper channels on what steps to take to fix any issues
- Auditing documents
Reference
Julianna Munden
North Wind
Records Management Lead in Operations
509-851-8715
Victoria Shintaffer
Bechtel Corporation
Document Control Supervisor
509-424-1264
Kelli Lenz
North Wind
Records Management Lead
509-380-6807
Timeline
Document Control Specialist
Bechtel
07.2024 - Current
General Clerk III
North Wind, Inc
03.2024 - 07.2024
General Clerk II
North Wind, Inc
08.2021 - 03.2024
Scanner /Operator
Booth Management Consulting, LLC
10.2020 - 08.2021
DOE Scanning Task Force Operator
ITG
08.2017 - 10.2020
Front Desk Night Auditor
My Place Hotel
08.2015 - 08.2017
Clerk /Data Entry Specialist
The Connell Pharmacy
09.2010 - 11.2014
Bachelor of Science - Psychology
Washington State University
Associate of Arts -
Columbia Basin College