Laura Outlaw
O'Fallon,Missouri
Summary
Accomplished Hospital Administrator at Center for Behavioral Health Maryland Heights, demonstrating exceptional financial acumen and organizational development skills. Spearheaded a turnaround, achieving a 19% profit margin increase in one year. Fostered a culture of patient safety and quality improvement, recognized as a "Great Place to Work" in 2023. Registered Nurse in the state of Missouri.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hospital Administrator
Center for Behavioral Health Maryland Heights
04.2023 - Current
- Successfully completed a "hospital turnaround" by managing day-to-day operations
- Effectively led the hospital through 2024 accreditation survey
- Took profit margin from -1.15% upon hire to 10.67% after 1 month then 19% after 1 year.
- Increased revenue by 304%, increased patient volume by 267%, and increased referrals by 266% after 1 year
- Reduced operational costs through the implementation of efficient resource allocation strategies, decreased cost by 7% after 1 month then 20% after 12 months
- Led the team in the development of our QAPI initiatives and the development of a quality management system to ensure we meet or exceed all quality measures benchmarks
- Decreased payer denial rate 1.1% by implementing a Denial Management and Prevention Strategy
- Promoted a culture of "patient safety is always first" within the organization, leading to decreased incidents and improved overall patient outcomes.
- Focus on discharge plan to provide patients with the greatest chance of treatment success by ensuring they are engaged in the continuum of care and conducting 7-day follow-up calls
- Evaluated vendor contracts to ensure regulatory compliance and performance.
- Spearheaded projects such as facility renovations, addition of IOP or technology upgrades, ensuring successful completion on time and within budget constraints. Increased bed capacity by 25%.
- Strengthened interdepartmental collaboration by facilitating regular meetings among key stakeholders throughout the organization.
- Oversaw regulatory compliance measures across various departments, ensuring adherence to laws governing healthcare organizations at all levels of operation.
- Maintained a keen focus on patient experience and family experience, implementing initiatives designed to improve experience ratings and foster loyalty among those served by the hospital.
- Acted as liaison among governing boards, medical staff and department heads.
- Driver of recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Created a culture of transparency,accountability and gratitude while also focusing on diversity, equity, inclusion and belonging
- Earned the distinction by US News as a "Great Place to Work" in 2023.
- Enhanced patient care by implementing best practice, evidence-based best practices in pursuit of creating a Center of Excellence.
- Executed and created the hospital Strategic Plan while ensuring alignment with corporate goals.
- Collaborated closely with the Corporate Compliance team
Chief Operating Officer
Tritanium Solutions
10.2013 - 04.2023
- Start-up as co-founder of the company.
- Oversaw the development of an OIG compliant Compliance Program
- Drove performance of day-to-day operations to keep organization running smoothly while meeting business goals.
- Led Business Development sales presentations with Hospital C-Suite and Board of Directors
- Established 20 key performance indicators for each department to track progress towards organizational goals effectively, specifically revenue, clinical and marketing.
- Implemented contract service lines in 30 different hospitals in 9 states serving over 40,000 patients.
- Provided monthly service performance presentations to client hospital C-Suite and Board of Directors
- Authored a Business Plan and created a marketing campaign for each new hospital service
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- During the pandemic, shifted focus to increasing serviceline efficiency by autoamting th
Utilization Management Nurse
CenterPointe Hospital
09.2005 - 10.2012
- Improved patient satisfaction scores by providing timely and accurate information on coverage, benefits, and authorization requirements.
- Expedited claim resolution by effectively communicating clinical rationale for treatment recommendations to insurance reviewers.
- Maintained up-to-date knowledge of payer-specific guidelines to ensure accurate authorizations for medically necessary services.
- Coordinated seamless transitions of care across multiple settings including acute care hospitals, rehabilitation facilities, and home care services.
- Served as a trusted liaison between patients, healthcare providers, and insurance carriers to facilitate efficient care delivery processes.
- Applied critical thinking skills to assess complex medical cases and determine appropriate levels of care in accordance with industry benchmarks.
- Streamlined utilization review processes by collaborating with interdisciplinary teams to develop individualized care plans.
- Provided exceptional patient advocacy through active listening, empathy, and support during challenging situations.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Facilitated workgroup meetings with medical personnel to find effective solutions to issues.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
Education
Master of Science - Healthcare Management
Lindenwood University
St. Charles, MOBachelor of Science - Nursing
University of Missouri
Columbia, MOSkills
- Patient Safety
- Quality Improvement
- Financial Acumen
- Organizational Development
- Staff Training and Development
- Healthcare management
Accomplishments
Awarded The Community Outreach Award from the West Virginia Attorney General's office.
Awarded by the Arkansas Hospital Association and the Arkansas Society for Healthcare and Public Relations the award for Total Campaign for the development of a substance abuse service advertising campaign
Certified by US News as a "Great Place to Work"
Certification
- Registered Nurse License - expires 2025
Organization Membership
President of the American Psychiatric Nurses Association-Missouri Chapter
Board Member of the Missouri Hospital Association-Behavioral Health
Member of the Missouri Organization of Nurse Leaders
Timeline
Hospital Administrator
Center for Behavioral Health Maryland Heights
04.2023 - Current
Chief Operating Officer
Tritanium Solutions
10.2013 - 04.2023
Utilization Management Nurse
CenterPointe Hospital
09.2005 - 10.2012
Master of Science - Healthcare Management
Lindenwood University
Bachelor of Science - Nursing
University of Missouri
- Registered Nurse License - expires 2025
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