Laura Overby
server
Roseville,CA
Summary
Experienced server, hardworking, enthusiastic and exceptional work ethic. With over 20 years in the service industry in a variety of settings which include fine dinning, catering, bartender and high volume breakfast and lunch. Dedicated to exceptional quest rapport, attentiveness and genuine hospitality. With a focus on team work and the overall success of the restaurant.
Overview
24
24
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Server/Trainer
Huckleberry's Restaurant
09.2018 - 06.2024
- Server and server trainer.
- Responsible for opening and closing duties and accurate drawer counts.
- Maintaining a high level of attentiveness and forsight into guest needs during high volume periods.
- Developed strong rapport with regular and new guest through genuine hospitality leading to repeat business.
- Suggestive upselling of signature drinks and appetizers.
- Focusing on team work as a priority
Server/Corporate Trainer
Mimi's Cafe
Roseville, CA
02.2007 - 08.2018
- Responsible for opening and closing duties. Maintaining cleanliness and organization in dinning area.
- Training new servers on guest expectations,menu knowledge, efficiency and team work.
- Familiarizing and refreshing menu and wine knowledge based on nightly and seasonal menu items.
- Using extensive menu knowledge as a tool to upsell wine, appetizers and featured menu items.
- Worked with POS system to place orders strategically managing timing of appetizers, soup, salad and entrees.
- Knowledgeable in fine dinning table settings and wine service.
- Focusing on team work as a priority.
Server/ Trainer/Bartender
Tudor Pub/ Rockwater Bar&Grill/Celtic Catering
08.2000 - 02.2007
- Managed cash handling duties responsibly, ensuring accurate accounting at the beginning and end of each shift.
- Performed opening and closing duties, printing sales. Keeping accurate liquor count and inventory.
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated strong and efficient multi tasking skills while maintaining excellent guest rapport and attentiveness.
- Mixed unique and interesting cocktails for guest as well as creating new cocktails for seasonal menu's.
Education
High School Diploma -
Colonial Heights High School
Colonial Heights, VA 09.1991 - 05.1995
No Degree - Sociology
Virginia Commonwealth University
Richmond, VA 09.1995 - 08.1997
Skills
- Exceptional guest service
- Team work
- Order Accuracy
- Upselling strategies
- Server etiquette
- Wine service
Certification
- Food Handlers.
- RBS.
Timeline
Server/Trainer
Huckleberry's Restaurant
09.2018 - 06.2024
Server/Corporate Trainer
Mimi's Cafe
02.2007 - 08.2018
Server/ Trainer/Bartender
Tudor Pub/ Rockwater Bar&Grill/Celtic Catering
08.2000 - 02.2007
No Degree - Sociology
Virginia Commonwealth University
09.1995 - 08.1997
High School Diploma -
Colonial Heights High School
09.1991 - 05.1995
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