Laura Ozbirn
Coolidge,AZ
Summary
Driven Vet Tech with a proven track record at Ocotillo Animal Clinic and Pet Resort, showcasing exceptional skills in anesthesia administration and customer communication. Excelled in patient monitoring and delivering compassionate care, significantly enhancing animal welfare and client satisfaction. Demonstrates outstanding attention to detail and the ability to multitask in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Vet Tech
Ocotillo Animal Clinic and Pet Resort
Chandler, AZ
03.2021 - Current
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Operated anesthesia, oxygen and monitoring equipment.
- Intubate and extubate patients.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Assembling and sterilizing instruments and administering anesthesia.
- Scheduled appointments, follow-up appointments and surgeries for animal treatment.
- Took vital signs and collected samples for lab.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Responsible for monthly maintenance on IDEXX in-house laboratory machines, and ordering lab supplies.
- Operated x-ray machines and exposed radiographic films.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Administered and monitored anesthesia for surgeries and operations.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Drawing up, administering, and logging controlled drugs.
Cashier/ Clothing Associate
C-A-L Ranch
Casa Grande, AZ
10.2020 - 03.2021
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Folded clothes neatly before placing them on display racks.
- Assisted customers with selecting appropriate sizes and styles of clothing items.
- Organized clothes into designated bins according to size and style.
Crew Member/ Shift Lead
Firehouse Subs
Casa Grande, AZ
01.2019 - 03.2021
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Keeping team on task.
- Trained new team members.
- Counted and balanced cashier draws and bank deposits.
- Informed customers about daily specials in an engaging manner.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Interacted pleasantly with guests to deliver quality customer service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Restocked kitchen supplies including food products and utensils.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Lunch/Recess Aide
Legacy Traditional School
Casa Grande, AZ
08.2019 - 05.2020
- Responsible for watching children at recess and cleaning up after them during their lunch
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Monitored student behavior in the hallways, cafeteria, and playgrounds.
- Prepared handouts, study materials and other teaching aids.
- Kept students safe in cafeteria and outside environments.
- Applied positive reinforcement to redirect negative behaviors.
Crew Member
Dairy Queen
Casa Grande, AZ
06.2018 - 07.2018
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packed fast food products in approved containers, cups, and bags.
- Tailored orders to address customer allergies and gluten concerns.
- Wiped down tables and equipment, swept and refilled stock.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Dental Assistant Program -
Central Arizona Valley Institute of Technology
Cooldige, AZ05.2020
High School Diploma -
Vista Grande High School
Casa Grande, Az05.2019
Skills
- Self-sufficient
- Patient monitoring
- Laboratory sample preparation/collection
- Pre-anesthetic preparation
- Customer communication
- Animal restraint/handling
- Attention to detail
- Time management
- Anesthesia monitoring
- Controlled substance management
- IV medication administration
- Post operative care
- Dental procedures
- Surgical preparation
- Surgical scrubbing procedures
- Multitasking
- Communication Skills
- Anesthesia administration
- Intramuscular injection
- Administering subcutaneous medication
- Anesthesia administration
Timeline
Vet Tech
Ocotillo Animal Clinic and Pet Resort
03.2021 - Current
Cashier/ Clothing Associate
C-A-L Ranch
10.2020 - 03.2021
Lunch/Recess Aide
Legacy Traditional School
08.2019 - 05.2020
Crew Member/ Shift Lead
Firehouse Subs
01.2019 - 03.2021
Crew Member
Dairy Queen
06.2018 - 07.2018
Dental Assistant Program -
Central Arizona Valley Institute of Technology
High School Diploma -
Vista Grande High School
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