Hi, I’m
LAURA PACE
Selma,US
Summary
Energetic, poised, and adaptable professional consistently delivering above-average results in any field of employment. Dedication to providing high-quality services and products is unwavering. Proven leadership skills driving enterprise optimization goals and improving organizational operations. Solid foundation in leadership and operations management, eager to continue learning and growing in this field. Possesses a strong ability to quickly grasp complex concepts and apply analytical and problem-solving skills effectively. Ready to utilize and develop critical thinking and team collaboration skills to contribute to the success of any organization.
Overview
8
years of professional experience
Work History
Smithfield Seafood Restaurant
General Manager
01.2023 - 11.2024
Job overview
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
The Roofing & Sheet Metal Company
Manager
03.2022 - 01.2023
Job overview
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
- Used my own personal software to complete payroll for a team of employees
- Was assistant in charge of all daily operations
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Was in charge of hiring new employees, as well as creating employee schedules
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Reconciled daily sales transactions to balance and log day-to-day revenue with own own software
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions
- Oversaw the weekly project schedule as well as the anticipated timelines for milestones and completion dates
- Entered inventory sales into the weekly income report for the company
- Was the direct liaison between customers and the contractors in the field, as well improved marketing to attract new customers
- Created budgets and prepared quotes for new products and services
Live Crawfish & Seafood NC
Assistant Manager/ Server
03.2021 - 03.2022
Job overview
- Used customer service relation skills to maintain happy customers in a timely fashion with no incidents or failures
- Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills
- Used agile work methods to ensure that projects were completed quickly and successfully
- Maintained a positive attitude with long hours and little to no break
- Did all side work and shift duties efficiently and timely
- Worked closely with management when doing restaurant inventory order as well as scheduling
- Worked best in high-volume busy environments
- Provided excellent customer service by resolving issues quickly and professionally
Nationwide Liquidators
Receptionist
03.2017 - 08.2017
Job overview
- Provided administrative support to staff members in a fast-paced environment
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office
- Give guests accurate and precise information
- Make appointments and keep track of them on a calendar
- Maintain contact with clients and business associates
- Acted as the first point of contact for potential clients and scheduled appointments for them
- I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts
- Keep track of product availability
- Received and sent mail, deliveries, and couriers on a daily basis
- Have direct contact with the customer service and sales teams
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member
- Wrote professional business memos, letters, and marketing copy to support business objectives and growth
- Assisted customers in emergency situations with care, whether over the phone or in person
- Greeted customers and visitors in person as well as over the phone
- Administrative work organization and supervision
- Keep a professional, courteous, and pleasant demeanor
- Documented office activities and entered company data into computer systems
- Payment for services is received and recorded by me
- I'm in charge of file organization and management
Education
Campbell Learning FacilitySmithfield, NC
High School
01.2015
Johnston Community CollegeSmithfield, NC
Certificate of Technical Studies from Cosomotology
06-2024
Skills
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Training and coaching & Staff Managements
- Customer relations
- Office management & Office administration
- Payroll processing
- Inventory control
- Human resources
- Training and coaching
- Expense reporting
- Workflow planning
- MS office
- Managing operations and efficiency
Timeline
General Manager
Smithfield Seafood Restaurant
01.2023 - 11.2024
Manager
The Roofing & Sheet Metal Company
03.2022 - 01.2023
Assistant Manager/ Server
Live Crawfish & Seafood NC
03.2021 - 03.2022
Receptionist
Nationwide Liquidators
03.2017 - 08.2017
Campbell Learning Facility
High School
Johnston Community College
Certificate of Technical Studies from Cosomotology
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