Laura Pacheco Sotelo
Personal Banker
Russell ,KS
Summary
Dynamic professional with a proven track record at the City of Galatia, excelling in research and communication. Enhanced public outreach and transparency while organizing high-level meetings. Recognized for adaptability and attention to detail, fostering strong relationships as a Personal Banker at UMB Bank through effective client engagement and tailored financial solutions.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Secretary of State
City Of Galatia
01.2021 - Current
- Maintained confidentiality of sensitive information while handling sensitive correspondence related to state affairs.
- Improved public outreach efforts through the creation of informative materials and social media content.
- Organized high-level meetings between state officials, fostering productive dialogue on key issues affecting constituents.
- Enhanced communication efficiency by organizing and maintaining a comprehensive filing system for correspondence, records, and documents.
- Conducted research on legislative issues to provide informed recommendations for policy direction or changes.
- Promoted transparency and open government by effectively responding to public inquiries and concerns, ensuring a strong connection between the Secretary of State's office and its constituents.
- Coordinated budgeting processes to ensure accurate tracking of department expenditures and allocation of resources.
Personal Banker
UMB Bank
07.2015 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Education
High School Diploma -
North High School
05.2001 -
Skills
Research
Protocol adherence
Language proficiency Spanish
Multitasking Abilities
Excellent communication
Self motivation
Adaptability and flexibility
Team collaboration
Organizational skills
Attention to detail
Professionalism
Written communication
Public speaking
Certification
Certificate of Notary Public
Timeline
Certificate of Notary Public
09-2028
Licensed Advanced Spanish Language Proficiency - Certificate#LLA316664
02-2025
Secretary of State
City Of Galatia
01.2021 - Current
Personal Banker
UMB Bank
07.2015 - Current
High School Diploma -
North High School
05.2001 -