LAURA PADRON
Administrative Assistant
Oklahoma City,OK
Summary
Efficient and results-driven Office Manager with a proven track record in optimizing office operations and ensuring compliance with company policies. Skilled in streamlining workflows, enhancing team productivity, and implementing best practices to improve efficiency. Adept at mastering new technologies and systems, with the ability to seamlessly adapt to diverse industries and organizational sizes. Strong communicator and collaborative team player, known for delivering complex projects on time in fast-paced, deadline-oriented environments. Professional salon management professional with proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment.
Overview
7
7
years of professional experience
6
6
Salon Manager
17
17
Licensed Cosmetologist - Specialist in Color Formulation
Work History
Business Manager -Salon
JCPenney Corporation
11.2023 - 10.2024
- Technical Skills: Google Workspace, POS systems, Project management, Data analysis, Calendar management
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Organized promotional events to attract new clients, increasing salon visibility and revenue.
- Managed cash flow, business transactions, banking, and accounting processes.
- Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
- Maintained posting of MSDS sheets in workplace.
- Scheduled employees to maintain adequate coverage during business hours.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Delegated workplace responsibility to appropriate staff.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Promoted business through marketing initiatives and use of social media.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Upgraded salon equipment and technology, improving service efficiency and client experiences.
- Implemented customer feedback system, using insights to improve service and address areas of concern.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
- Negotiated with suppliers to secure better pricing, achieving cost savings without compromising on quality.
- Cultivated partnerships with local businesses, expanding salon's network and community presence.
- Implemented health and safety protocols during global health crisis, ensuring client and staff safety without interrupting services.
- Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Business Manager/ Digital Marketing Director
Hair Expressions
12.2017 - 10.2023
- Provided excellent customer service, handling inquiries and resolving issues efficiently
- Managed crises effectively, maintaining customer satisfaction and brand reputation
- Increased follower engagement with interactive content and timely responses to comments.
- Assisted in recruiting, interviewing, hiring, and training new staff on policies, procedures, and expectations
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Managed two salon locations with a team of 35 employees
- Developed and maintained a consistent brand image and voice across all social media channels
- Boosted brand visibility by creating and executing innovative social media campaigns.
- Designed and built a new website to enhance online presence and user experience
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
- Optimized Google My Business account to improve local search visibility
- Implemented content calendar to ensure timely and organized posting across all channels.
- Performed SEO optimization to increase organic search traffic
- Designed and executed social media training program for new hires, ensuring high-quality content production.
- Maximized business efficiency by overseeing daily management tasks such as register oversight, inventory organization, and task delegation
- Enhanced brand reputation with targeted crisis management strategy on social media.
- Enhanced business operations through thorough and accurate completion of daily tasks
- Developed comprehensive social media strategy to enhance online presence.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Utilized analytics tools to track performance, adjusting strategies to maximize effectiveness.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Monitored social media trends to keep brand's content relevant and engaging.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
- Crafted compelling copy for social media ads, driving increased website traffic.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Managed editorial calendars and rescheduled PR events and meetings.
- Curated user-generated content for use in marketing materials, increasing brand authenticity and consumer trust.
- Generated leads by utilizing targeted audience segmentation and personalized messaging within social media campaigns.
- Maximized organic reach through strategic scheduling of posts during peak engagement times.
Education
Certificate in Digital Marketing - Science
OSU Center For Executive And Professional Development
Oklahoma City, OK12.2022
Entrepreneurship -
Francis Tuttle Technology Center
Oklahoma City, OK08.2008
High School Diploma -
Putnam City High School
Oklahoma City, OK05-2007
Cosmetology -
Francis Tuttle Technology Center
Oklahoma City, OK01.2007
Skills
- Calendar Management
- Customer Service
- Crisis Management
- Operations Management
- Booking Software
- Google My Business
- HubSpot
- Customer Retention
- Email Marketing
- Website Management
- Social Media Management
- Brand Development
- Brand Consistency
- CANVA
- CRM Software
- Email Campaigns
- POS Systems
Accomplishments
- Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive relaxing experience for all salon patrons.
- Spearheaded the salon's re-brand, developed comprehensive SOPs, and enhanced digital marketing strategies, significantly increasing social media presence and driving brand recognition.
- Played a key role in the salon's expansion from 8 to 35+ chairs and growing operations to include a second location.
- Managed inventory and office budgeting for supplies for busy office.
- Created workflows for CRM system to increase rapid response rate for customer inquires.
- Created industry specific websites for independent contractors to increase organic traffic which resulted in increased leads.
Certification
- Oklahoma Driver's License
- Cosmetology License - Oklahoma Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide®
- Certificate in Digital Marketing Science - OSU Center for Executive and Professional Development
- Email Marketing - Hubspot Academy
- Google Analytics Certification - Skillshop
- Google Ads Search Certification - Skillshop
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offQuote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Software
HighLevel - GHL
Google Workspace
Hubspot
Microsoft Office
Canva
Calendly
Interests
Personal Development- Engaging with self-help and self-development books and podcasts
True Crime & Documentaries- Exploring compelling narratives through true crime stories and thought provoking documentaries
Community Involvement- Volunteering at food banks, meal serving programs, and homeless shelters to give back to the community
Cultural Exploration- Learning about diverse cultures and exploring new environments
Missions and Humanitarian Work- Participating in building churches and bringing resources to communities
Outdoor Activities- Enjoy long dog walks and connecting with nature
Timeline
Business Manager -Salon
JCPenney Corporation
11.2023 - 10.2024
Business Manager/ Digital Marketing Director
Hair Expressions
12.2017 - 10.2023
Certificate in Digital Marketing - Science
OSU Center For Executive And Professional Development
Entrepreneurship -
Francis Tuttle Technology Center
High School Diploma -
Putnam City High School
Cosmetology -
Francis Tuttle Technology Center
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