Laura Palmer
Boston,MA
Summary
Focused Project Manager and Macro Social Worker adept at planning, directing and maintaining continuous operations in healthcare settings. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flexible Services Program Coordinator
Cambridge Health Alliance, Population Health
01.2021 - Current
- Coordinates operations and monitoring of 4 MassHealth Delivery System Reform Incentive Payment Program (DSRIP) Flexible Services programs.
- Develops and maintains relationships with external partners to facilitate program operations.
- Monitors project performance to identify areas of improvement and make adjustments.
- Analyzes program data by tracking and reporting program outcomes to identify areas of improvement.
- Creates and delivers program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Population Health Program Management Intern
Mount Sinai Health Partners
09.2019 - 05.2020
- Developed and implemented population health programs within Mount Sinai Health Systems, including 8 hospitals, and contracted ACO partners.
- Monitored and improved program performance by developing internal auditing, creating and delivering population health training modules, and incorporating new EHR technology processes in care management.
- Managed multiple projects simultaneously to meet program targets.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
Program Development Intern
ICL, Care
09.2018 - 05.2019
- Designed and monitored integrated healthcare programs for members enrolled in Medicaid ACOs.
- Assisted in conducting needs assessments to identify key areas of service needs, including increased provider knowledge and improved program enrollment by 30%.
- Identified project scopes, constraints, risks and deadlines.
- Analyzed program performance data to identify areas of improvement.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals within 4 organization locations.
Outpatient Care Manager
Aspire Health Alliance
10.2016 - 04.2018
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintained detailed records in compliance with agency standards and regulations.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
Education
Master of Social Work; Macro -
New York University
New York05.2020
B.A - Counseling and Health Psychology; Sociology
Emmanuel College
Boston, MA05.2015
Skills
- Project Management
- Methodologies
- Risk Management
- Data Analysis and Presentation
- Communication
- Program Monitoring and Evaluation
- REDcap, Epic
- Microsoft Office and Google
Additional Information
Graduate Senator of NYU
Co-chair of NYU Community Standards Board
Co-chair of NYU Technology Committee
Social Justice Coalition, Cambridge Health Alliance
Dean Trustee Award Recipient, 2011-2015; 2018-2020
Certification
- PMP - Project Management Professional
Timeline
Flexible Services Program Coordinator
Cambridge Health Alliance, Population Health
01.2021 - Current
Population Health Program Management Intern
Mount Sinai Health Partners
09.2019 - 05.2020
Program Development Intern
ICL, Care
09.2018 - 05.2019
Outpatient Care Manager
Aspire Health Alliance
10.2016 - 04.2018
Master of Social Work; Macro -
New York University
B.A - Counseling and Health Psychology; Sociology
Emmanuel College
- PMP - Project Management Professional
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