Laura Parrinello
Summary
Proven Manager with a track record of enhancing employee engagement and reducing turnover at Acima Credit. Skilled in customer relations and staff development, I excel in creating strong client and vendor relationships, boosting customer satisfaction, and streamlining operations for organizational success. Demonstrated ability to lead teams to meet and exceed goals through effective motivation and problem resolution techniques.
Results-driven management professional with proven leadership skills, ready to guide teams to success. Strong focus on collaboration, adaptability, and strategic planning to meet evolving business needs. Adept at fostering productive work environment and delivering impactful results. Known for reliability, effective communication, and problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
Manager in Charge
Acima Credit
09.2020 - 09.2024
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Interacted well with customers to build connections and nurture relationships.
Manager
Check N Go-access Financial
08.2015 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Cottonwood High
Salt Lake City, UT05-1988
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Customer service
- Reliability
- Customer service management
Timeline
Manager in Charge
Acima Credit
09.2020 - 09.2024
Manager
Check N Go-access Financial
08.2015 - 09.2020
High School Diploma -
Cottonwood High
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