Summary
Overview
Work History
Education
Skills
Personal - Profile
Languages
Timeline
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Laura Parsons Garcia

Palm Bay,FL

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.


Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.

Overview

28
28
years of professional experience

Work History

Senior Relationship Banker

BB&T (Truist Bank)
09.2005 - 01.2024
  • Award-winning Integration Strategist
  • Partners with businesses, merchants, payroll specialists, and mortgage officers to collaboratively grow the brand and book of business
  • Responsible for daily branch operations, supervising staff, keying Heloc's, and cross-selling bank products and services
  • Empowers tellers and other staff with knowledge and experience to grow.
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.

Closing Agent

Stewart Approved Title
10.1999 - 08.2007
  • Started as a Processor and was promoted to Closer in one year
  • Ensured all title insurance policies and title searches were completed with excellence and proficiency
  • Ordered payoffs for all loans and liens on properties, ordered surveys and WDO reports
  • Worked with mortgage brokers and lenders directly to ensure that all is prepared and package is received on time for closing
  • Prepared and shipped out post closing documents, sent out payoff and funds for the fille and issue title insurance.
  • Enhanced client satisfaction by efficiently managing all closing tasks and ensuring timely completion.
  • Expedited the closing process for clients by coordinating with lenders, attorneys, and real estate agents.

Payday Representative/Assistant Manager

Advance America
04.1996 - 10.1999
  • Started as Sales Representative and promoted to Assistant Store Manager in 13 months
  • Managed a staff of four and scheduled all office hours
  • Provided sales leadership to ensure growth of the franchise by an average of 36%
  • Drove continuous campaigns to deliver high productivity and customer satisfaction.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined office operations for increased efficiency through the implementation of organizational systems.

Education

Coral Park Sr. High School
Miami, FL

High School Diploma -

Interamerican Academy
Miami, FL

Skills

  • Exceptional communication and networking skills
  • Full professional proficiency with discussing financial services in English and Spanish
  • Successful team worker and independent worker empowered by problems that involve multiple members of the team and freedom to get it right
  • Loan Origination
  • Portfolio Management

Personal - Profile

Exceptional listener and communicator who effectively conveys information verbally and in writing. I am computer-literate with extensive software proficiency covering a wide variety of applications. Proven relationship builder with unsurpassed interpersonal skills.

Languages

Spanish
Full Professional

Timeline

Senior Relationship Banker

BB&T (Truist Bank)
09.2005 - 01.2024

Closing Agent

Stewart Approved Title
10.1999 - 08.2007

Payday Representative/Assistant Manager

Advance America
04.1996 - 10.1999

Coral Park Sr. High School

High School Diploma -

Interamerican Academy
Laura Parsons Garcia