Juan Torres
Pembroke Pines,FL
Summary
I am a results-driven professional with extensive experience in hospitality and a strong focus on sales. As a server, I have honed my ability to identify sales opportunities, effectively recommend menu items, and increase revenue through personalized service. My proactive approach allows me to understand customer needs, make tailored suggestions that enhance their experience, and drive repeat business. Additionally, I create a welcoming and trustworthy atmosphere, fostering customer loyalty. My ability to handle multiple tasks in a fast-paced environment while maintaining a positive and professional attitude has been key to my success as both a salesperson and a server.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Agave Bandido
Pembroke Pines, FL
05.2023 - Current
- Server able to provide an exceptional dining experience, ensuring customer satisfaction throughout the meal.
- Skilled in clear and cordial communication with both customers and team members.
- Works efficiently with kitchen staff and other servers to ensure smooth and organized service.
- Expert in managing multiple tables and tasks simultaneously in a fast-paced environment, maintaining high service quality.
- Knowledgeable about the menu, ingredients, and beverages, offering personalized recommendations and answering customer questions.
- Capable of handling complaints or difficult situations diplomatically and quickly, ensuring customer satisfaction.
Server
Locos X Grill
Doral, FL
08.2021 - 03.2023
- Take food and drink orders from customers accurately and with a positive attitude
- Engage with customers in a friendly manner.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Omakai Sushi Wynwood
Wynwood, FL
04.2019 - 08.2021
- I take it upon myself to serve customer with food and beverages in a positive and friendly manner
- I provided information to assist in the selection of the food and beverages
- I present ordered options quickly and effectively
- I like to keep the dining room vibe with an enthusiastic attitude.
Server
Taco Beach Shack
Hollywood, FL
06.2017 - 04.2019
- Responsible for delivering food orders from the kitchen to customers' tables rapidly and accurately
- Helping the customer's tables taking care of the orders
- Checked food before serving it to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Education
High school diploma -
Instituto Colombo Americano
11.2015
Skills
- Daily specials memorization
- Team member support
- Upselling techniques
- Customer service (7 years)
- Negotiation and conflict resolution
- Bilingual
- Excellent Communication skills
- Enthusiastic
- Good seller (7 years)
- Order Management
- Sales Techniques
- Positive and professional
- Business Development
- Product Sales
- Relationship selling
- Energetic self-starter
Certification
- Food Handler Certification
- Alcohol Handler Certification
Timeline
Server
Agave Bandido
05.2023 - Current
Server
Locos X Grill
08.2021 - 03.2023
Server
Omakai Sushi Wynwood
04.2019 - 08.2021
Server
Taco Beach Shack
06.2017 - 04.2019
High school diploma -
Instituto Colombo Americano
- Food Handler Certification
- Alcohol Handler Certification
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