Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
References
Timeline
Generic

Laura Payne

Yucaipa,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Title Transfer Technician II

County of San Bernardino Assessor
San Bernardino, CA
09.2023 - Current
  • Completed data entry tasks accurately and efficiently utilizing various software programs.
  • Provided administrative support to multiple departments within the organization.
  • Answered and directed incoming calls to appropriate personnel.
  • Assisted with research projects by gathering data and preparing summaries of findings.
  • Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Received payments from customers via cash, and check.
  • Engaged in problem solving activities with all levels of staff when issues arose.
  • Provided guidance to subordinates on how to improve their performance and develop new skills.
  • Developed strategies to improve productivity and efficiency among team members.
  • Encouraged, empowered and motivated team to accomplish objectives.
  • Identified areas of improvement within the team's processes and procedures.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained database by entering new and updated customer and account information.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Operated various office equipment such as scanners, printers. when required.
  • Maintained confidentiality of sensitive information entered into the system.
  • Checked source documents against entered data to ensure accuracy.
  • Scanned documents into appropriate databases for storage purposes.
  • Contacted customers via phone or email to address data inquiries.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.

Title Transfer Technician I

COUNTY OF SAN BERNARDINO ASSESSOR
07.2021 - 09.2023
  • Maintained confidential personnel records in compliance with applicable laws and regulations.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Answered telephones, directed calls, and took messages.
  • Created labels for files using computer software programs such as Microsoft Word or Excel.
  • Responded to employee and public inquiries by telephone and in person.
  • Maintained digital and paper filing systems with organized files and naming convention adherence.
  • Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
  • Monitored office equipment maintenance contracts; contacted vendors when repairs were needed.
  • Greeted visitors in person or on the telephone; answered questions related to departmental services.
  • Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
  • Checked forms for completeness and accuracy to address issues immediately with individuals.
  • Scanned documents into electronic format using specialized scanners; stored files on server computers.
  • Assisted with special projects as needed or requested by management or staff members.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Developed organizational filing systems for confidential customer records and reports.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Troubleshot office equipment, computer hardware and software issues.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Trained staff members to perform work activities and use computer applications.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

OFFICE ASSISTANT III

COUNTY OF SAN BERNARDINO ASSESSOR
10.2019 - 07.2021
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Trained staff members to perform work activities and use computer applications.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

EMACS CLERK

COUNTY OF SAN BERNARDINO HUMAN RESOURCES
12.2018 - 09.2019
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained database by entering new and updated customer and account information.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Operated various office equipment such as scanners, printers. when required.
  • Maintained confidentiality of sensitive information entered into the system.
  • Checked source documents against entered data to ensure accuracy.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Provided support to management staff in regards to data entry processes.
  • Organized files according to established procedures for easy retrieval later on.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Revised standard operating procedures to reflect current practices.

OFFICE CLERK

CRAFTON HILLS COLLEGE
YUCAIPA, CALIFORNIA
06.2015 - 12.2015
  • (Work Study)
  • Maintained accurate documentation of all student interactions including referrals, assessments or any other pertinent information.
  • Participated in regular staff meetings to review best practices in academic counseling.
  • Assisted with college applications by providing advice on essay writing, financial aid opportunities and scholarships.
  • Advised students on course selection, pathways and career options.
  • Maintained accurate and complete student records required by laws, district policies and administrative regulations.
  • Organized and maintained departmental records, filing systems, and databases.
  • Assisted faculty with the preparation of course materials and syllabi.
  • Coordinated meetings between faculty and students, facilitated communication between departments within the college.
  • Performed data entry into various databases related to academic operations.
  • Provided administrative support to faculty members and students in a variety of academic activities.
  • Answered phones, responded to inquiries from staff, faculty and students regarding policies or procedures.

Education

BACHELOR OF ARTS IN ADMINISTRATION- MANAGEMENT CONCENTRATION -

CALIFORNIA STATE UNIVERSITY OF SAN BERNARDINO
San Bernardino, CA
03-2019

ASSOCIATES IN ADMINISTRATION -

CRAFTON HILLS COLLEGE
Yucaipa, CA
05-2017

CERTIFICATE IN BUSINESS MANAGEMENT -

CRAFTON HILLS COLLEGE
Yucaipa, CA
05-2017

HOTEL/ RESTAURANT MANAGEMENT AND GUEST RELATIONS -

COLLEGE OF THE CANYONS
Valencia, CA

Skills

  • Proficient in Microsoft Office Programs including Word, Excel, Outlook and PowerPoint
  • Marketing and event planning experience
  • Experience using PeopleSoft and Oracle database programs
  • Inputting and auditing scanned documents into various employee management systems and the Property Information Management System
  • Professional Customer Service
  • Data Entry
  • Employee Training
  • Document Management
  • Office Administration
  • Workflow Planning
  • Organizational and Time Management Skills
  • Filing and Data Archiving

Volunteer Experience

  • Parkview Middle Schoolsite Council, 2023
  • Ridgeview Elementary Schoolsite Council, 2022
  • Yucaipa Youth Basketball League- Treasurer, 2020, 2022
  • Pathway Church Redlands, 2014, 2021
  • The Red Cross- Disaster Relief Communications, 2009
  • The Southern Baptist Convention- Disaster Relief, 2005

Certification

  • Emergency Medical Technician I - 2005
  • California Baptist Convention Disaster Relief Certification - 2005
  • Red Cross Disaster Relief and Communications Certification- 2009

References

References available upon request.

Timeline

Title Transfer Technician II

County of San Bernardino Assessor
09.2023 - Current

Title Transfer Technician I

COUNTY OF SAN BERNARDINO ASSESSOR
07.2021 - 09.2023

OFFICE ASSISTANT III

COUNTY OF SAN BERNARDINO ASSESSOR
10.2019 - 07.2021

EMACS CLERK

COUNTY OF SAN BERNARDINO HUMAN RESOURCES
12.2018 - 09.2019

OFFICE CLERK

CRAFTON HILLS COLLEGE
06.2015 - 12.2015

BACHELOR OF ARTS IN ADMINISTRATION- MANAGEMENT CONCENTRATION -

CALIFORNIA STATE UNIVERSITY OF SAN BERNARDINO

ASSOCIATES IN ADMINISTRATION -

CRAFTON HILLS COLLEGE

CERTIFICATE IN BUSINESS MANAGEMENT -

CRAFTON HILLS COLLEGE

HOTEL/ RESTAURANT MANAGEMENT AND GUEST RELATIONS -

COLLEGE OF THE CANYONS

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Laura Payne