Laura Payne
Summary
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
8
8
years of professional experience
Work History
Substitute teachers aid
KCEOC Community Action Partnership
Barbourville
09.2025 - Current
- Assisted teachers in managing classrooms and engaging students during activities to foster a positive learning environment.
- Supported individual students with special needs during learning activities to enhance their educational experience.
- Prepared educational materials and supplies for daily lessons and projects to ensure effective lesson delivery.
Customer Service Representative
General Dynamics
Barbourville
08.2018 - 09.2019
- Resolved customer complaints and issues promptly, enhancing overall customer satisfaction.
- Collaborated with team members to enhance service quality and streamline processes.
- Delivered timely resolutions to customer complaints, fostering positive customer relationships.
Education
Knox Central High School
Barbourville, KYSkills
Typing
- Customer service
- Conflict resolution
- Service quality improvement
- Active listening
- Problem solving
Multitasking
Sympathy
Calm tone
Great attendance
References
References available upon request.
Timeline
Substitute teachers aid
KCEOC Community Action Partnership
09.2025 - Current
Customer Service Representative
General Dynamics
08.2018 - 09.2019
Knox Central High School