Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
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Laura Pedi

Laura Pedi

Asheville,NC

Summary

Experienced in nurturing AI contributors to enhance their impact on democratizing AI education, my role as a Queue Manager at Scale AI involves ensuring timely project delivery and maintaining high quality. As the main point of contact for project-related inquiries, I oversee progress to meet deadlines, utilizing strategic thinking, leadership skills, and a deep understanding of customer experience to efficiently manage and prioritize tasks within the queue for optimal throughput. My commitment to supporting and empowering contributors aligns with Scale AI's goal of making AI accessible to all, drawing on IT integration and content strategy skills acquired through the Google IT Support Professional Certificate to effectively leverage various platforms for AI projects. With previous roles as an Annotator, Platinum Team Lead and Contributor Success Manager, I have honed my expertise in overseeing top-tier AI projects and driving team success.

Overview

26
26
years of professional experience
7
7
Certification

Work History

Queue Manager

Scale AI/HireArt
05.2024 - Current
  • Project Delivery Team Role: Act as a crucial member of the project delivery team, contributing to the successful execution of projects.
  • Communication Management: Ensure effective and clear communication with over 2,000 contributors, fostering smooth interactions and collaboration.
  • Queue Management: Oversee and manage various task queues within your squad, assigning projects to ensure an efficient workflow and timely delivery.
  • Contributor Management: Focus on organizing and managing contributors to ensure they are aligned with the project's objectives and timelines.
  • Training Facilitation: Conduct and facilitate training sessions for contributors to enhance their skills and performance.
  • Quality Assurance: Maintain high standards of quality by implementing and monitoring quality assurance processes to ensure optimal performance.
  • Task Management: Oversee task management processes for multiple team members, ensuring they are prioritized correctly and executed efficiently.
  • PDR Maintenance: Maintain a PDR (Performance Defect Rate) under 10% to ensure high quality and minimal errors across projects.
  • Support for Project Success: Overall, your role supports the broader goal of achieving successful project outcomes through effective team and task management.

These responsibilities require strong organizational and leadership skills, as well as the ability to communicate effectively, manage quality standards, and simultaneously handle multiple aspects of project delivery.

Platinum Team Lead/Contributor Success Manager

Scale AI/HireArt
12.2023 - 05.2024
  • Roadblock Identification and Solution Proposals: Focus on spotting potential roadblocks within projects, developing and proposing solutions to ensure progress and continuity.
  • Squad Management: Lead and manage a team of contributors, focusing on the efficient execution of tasks related to data annotation and quality assurance to support assigned projects.
  • Engagement with Team Members: Actively engage with team members to foster a collaborative environment, ensuring open communication and support.
  • Task Auditing and Feedback: Regularly audit tasks to ensure they meet quality standards, providing constructive feedback to contributors for continuous improvement.
  • Training Conduct: Organize and conduct training sessions to enhance team members' skills and knowledge, ensuring alignment with project goals.
  • Project Performance Drive: Drive project performance by setting clear objectives, monitoring progress, and providing guidance to achieve desired outcomes.
  • Permission Management: Manage permissions to control access to project resources and tools, ensuring that contributors have the necessary access for their roles.
  • Concern Addressing and Coaching: Address any concerns raised by contributors, engaging in coaching conversations to support their development and performance management.
  • Performance Recommendations: Provide recommendations on contributor performance management to enhance team productivity and individual growth.
  • Quality and Productivity Assurance: Ensure the overall quality and productivity of the team, maintaining high standards and meeting project deadlines.

These responsibilities underscore the importance of leadership skills, problem-solving abilities, and a dedication to quality and effective team management.

Platinum Writer/Reviewer AI Technologies

Remotasks
05.2023 - 12.2023
  • My job responsibilities involved partnering with leading companies to develop safer, more reliable Artificial Intelligence models by delivering high-quality data annotation solutions. I played a key role in ensuring the accuracy and consistency of annotated data, which directly contributed to the robustness and ethical deployment of AI systems. Through close collaboration with clients, I helped optimize annotation processes, implement quality controls, and uphold industry standards, ultimately supporting the creation of trustworthy AI technologies.

Childcare Director

Henderson County Public Schools
04.2018 - 06.2021
  • Job responsibilities include data entry, spreadsheets, and Excel, as well as overseeing the daily operations of school-age childcare before and after school: task and project management, problem-solving, supervising teachers and children, billing, and client relations.

Art Teacher

Young Rembrandts Northwest Florida
02.2014 - 08.2015
  • Job responsibilities included teaching preschool and elementary-age children art through creative cognitive functions.

Caregiver for Dementia/Alzheimer's Patient

Private Caregiver
02.2014 - 01.2015
  • Job responsibilities included caring for an older woman with Dementia/Alzheimer's by bathing, helping with walking and light physical therapy, meal preparation, companionship, memory exercises, and art therapy.

Childcare Provider

Childcare Provider (Freelance)
01.2000 - 12.2014
  • Job responsibilities included caring for up to two children in a home setting.

Childcare Director

YMCA of Florida's Emerald Coast
02.2014 - 10.2014
  • Job responsibilities included data entry, spreadsheets, Excel, enrollment and discharge, billing, coordinating care and activities for 105 children ages K- 12th grade in a diverse community, and supervising 25 employees in the children's division.

Clinical Intern

Bridgeway Center, Inc.
01.2014 - 05.2014
  • Training included Psychological and Psychosocial wellness, medical billing, assessments, case management, family support, family services, and alcohol and anger management.

Substitute Teacher

Henderson County Board of Education
01.2011 - 01.2013
  • Job responsibilities included leading, instructing, and caring for up to 30 children per classroom from grades K-12.

Sales Associate Assistant Manager

The Open-Door Christian Bookstore
12.2006 - 01.2013
  • Job responsibilities included being the store key holder, data entry, employee training, timecards, bookkeeping, billing, customer service, sales, financial management, filing, and phones/faxes.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
05.2014

Associate of Arts - General Education

Blue Ridge Community College
Hendersonville, NC
12.2010

Skills

Artificial Intelligence (AI) Team Management Building Leadership Teams Compassion Computer Science Customer Satisfaction Generative AI Tools Graphic Design Creative Writing Computer Literacy IT Integration IT Strategy IT Operations Internal Audits Meeting Planning Meeting Scheduling Leading Meetings Webinar Development Video Production Video Editing Project Management Project Delivery Strategic Content Development Content Management Data Analysis Data Entry Statistical Data Analysis Analytical Skills Account Management Applied Behavior Analysis Statistics Strategic Planning Online Operations XML JavaScript JSON Redash Microsoft Excel Public Speaking Content Strategy Content Development Management Team Performance Performance Metrics Performance Testing Performance Improvement Training Time Management Inventory Management Queue Management Queues Project Tracking Budget Tracking Task Management Team Motivation

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 2k+ contributors.
  • Achieved high-quality through effectively training AI Models.
  • Achieved high-quality output by introducing walk-through videos and webinars for various tasks.
  • Documented and resolved blockers which led to to smooth operations within the queues.
  • Collaborated with team of 10 in the development of various projects.
  • Achieved high-quality throughput by completing internal audits with accuracy and efficiency.
  • Used Microsoft Excel to develop quality tracking spreadsheets.

References

Kristen Walters Instructional Designer | Training Content Specialist | AI Projects & Quality Management Expert

Contact Info: linkedin.com/in/wltrsk
Email: kwalters4711@live.com


Arianna Davis Workforce & Contributor Engagement Lead | AI Programs | Community-Centered Operations

Contact Info: linkedin.com/in/arianna-davis
Email: aridavis9161@gmail.com

Certification

Online Safety and Security Certificate

ESET- Cybersecurity Awareness Certificate

QM Training Certificate

QM Basic Tools and Resources Certificate

QM GenAI Ops Hub Training Certificate

QM Training Benchmarks

Timeline

Queue Manager

Scale AI/HireArt
05.2024 - Current

Platinum Team Lead/Contributor Success Manager

Scale AI/HireArt
12.2023 - 05.2024

Platinum Writer/Reviewer AI Technologies

Remotasks
05.2023 - 12.2023

Childcare Director

Henderson County Public Schools
04.2018 - 06.2021

Art Teacher

Young Rembrandts Northwest Florida
02.2014 - 08.2015

Caregiver for Dementia/Alzheimer's Patient

Private Caregiver
02.2014 - 01.2015

Childcare Director

YMCA of Florida's Emerald Coast
02.2014 - 10.2014

Clinical Intern

Bridgeway Center, Inc.
01.2014 - 05.2014

Substitute Teacher

Henderson County Board of Education
01.2011 - 01.2013

Sales Associate Assistant Manager

The Open-Door Christian Bookstore
12.2006 - 01.2013

Childcare Provider

Childcare Provider (Freelance)
01.2000 - 12.2014

Bachelor of Science - Psychology

Liberty University

Associate of Arts - General Education

Blue Ridge Community College