Laura Pelli
Garden City
Summary
Clinical operations professional with proven track record in managing complex healthcare projects and optimizing clinical workflows. Skilled in regulatory compliance, process improvement, and resource management. Known for fostering team collaboration and adapting to evolving needs, consistently delivering measurable results. Strong analytical skills, strategic thinking, and effective communication enable success in driving operational excellence.
Overview
16
16
years of professional experience
Work History
Clinical Operations Manager
University Physician Group
08.2023 - Current
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Recruited trained, and mentored new employees, fostering their professional development within the organization.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Managed 13 employees with various personalities and from different cultures for large 17Multi specialty physician practice.
- Implemented new policies and educated staff on changes.
- Selected, promoted and terminated staff members.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Clinical Operations Manager
Comprehensive Urology
03.2023 - 08.2023
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Managed 204 employees with various personalities and from different cultures for large 46-physician practice.
- Selected, promoted and terminated staff members.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Handled job duties for staff members which were unavailable or out of office.
Practice Manager
IHA
01.2018 - 02.2023
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of office pers 30 personnel.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- In charge of biweekly payroll
- Verified patient insurances through Navinet, BCBS, Avility, etc.
Practice Manager
Envision Medical Group
02.2015 - 12.2017
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Biweekly Payroll
Medical Assistant
Garden City Hospital
11.2010 - 02.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Tested and recorded blood glucose levels.
- Performed x-rays and venipuncture
- Prior Authorizations on medications
- Verified insurances
Medical Assistant
Levan Internists
08.2008 - 11.2010
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assistant Specialist - Medical Assisting
Dorsey Business School
08.2006
High School Diploma -
Garden City High School
Garden City, MI06.2002
Skills
- Workflow Planning
- Managing Medical Practices
- Family Medicine
- Supply Ordering
- Budget Oversight
- Managing Files and Records
- New Hire Training
- Electronic Health Records
- Biweekly Payroll Processing
- Schedule Management
Timeline
Clinical Operations Manager
University Physician Group
08.2023 - Current
Clinical Operations Manager
Comprehensive Urology
03.2023 - 08.2023
Practice Manager
IHA
01.2018 - 02.2023
Practice Manager
Envision Medical Group
02.2015 - 12.2017
Medical Assistant
Garden City Hospital
11.2010 - 02.2015
Medical Assistant
Levan Internists
08.2008 - 11.2010
High School Diploma -
Garden City High School
Medical Assistant Specialist - Medical Assisting
Dorsey Business School
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