Laura Peralta Diaz
Bridgeport,CT
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
20
20
years of professional experience
Work History
Digital Shopper
Walmart
Milford , CT
08.2017 - 03.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Office Administrative Assistant
Bangla Car & Limo Service
Queens, NY
09.2010 - 06.2017
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Kept reception area clean and neat to give visitors positive first impression.
- Produced highly accurate internal and external letters and memoranda.
Assistant Manager
Subway Check Cashing
The Bronx, NY
05.2012 - 10.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Daycare Assistant Teacher
Twinkle Star Daycare
New York, NY
11.2008 - 06.2010
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Incorporated music and play into developmentally appropriate activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Arrived at assigned areas on time, prepared and ready to work.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Complied with strict safety and organizational regulations, policies and procedures.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Helped children put on coats, gloves and other cold-weather items in preparation for outdoor activities.
- Updated records of contact, medical and progress information.
Dispatcher
Brook Car Service
The Bronx, NY
01.2004 - 10.2008
- Directed dispatching, routing and tracking of 150 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
Education
High School Diploma -
Norman Thomas Highschool
New York, NYSkills
- Personal Shopping
- Verbal and Written Communication
- Attention to Detail
- Prioritizing Orders
- Providing Feedback
- Heavy Lifting
- Cash Counting
- Online Order Processing
- Upbeat and Outgoing Attitude
- Customer Service
- Telephone Reception
Languages
Spanish
Native or Bilingual
Timeline
Digital Shopper
Walmart
08.2017 - 03.2022
Assistant Manager
Subway Check Cashing
05.2012 - 10.2014
Office Administrative Assistant
Bangla Car & Limo Service
09.2010 - 06.2017
Daycare Assistant Teacher
Twinkle Star Daycare
11.2008 - 06.2010
Dispatcher
Brook Car Service
01.2004 - 10.2008
High School Diploma -
Norman Thomas Highschool
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